BRAD SHOPPELL
Lapel,IN
Summary
E-Commerce Field Specialist with over a decade of experience at Kroger, skilled in leading initiatives in digital retail solutions. Proven success in optimizing online sales strategies and enhancing customer engagement through innovative approaches. Committed to fostering team development and delivering comprehensive training to elevate customer service standards. Demonstrated ability to drive results in fast-paced environments while adapting to the evolving landscape of e-commerce.
Overview
2027
2027
years of professional experience
Work History
E-commerce Field Specialist
Kroger
02.2014 - Current
- Focused on optimizing e-commerce operations, ensuring efficient order processing and seamless customer experiences. Played a critical role in overseeing the implementation of strategic initiatives to enhance digital sales and customer service. Worked closely with cross-functional teams to improve platform functionality and meet evolving consumer demands.
General Manager
Chili's
02.2005 - 02.2014
- Managed restaurant operations with responsibility for budgets, labor, expenses, and sales growth. Led day-to-day business performance, controlled costs, and supported team execution to improve profitability and operational efficiency.
Operating Partner
Arby's
Indianapolis, IN
1997 - 2005
- Responsible for all aspects of business operations, including training, staffing, sales growth, controllable expenses, forecasting, and labor management. Oversaw daily performance and helped drive operational efficiency and profitability.
Military Service
United States Marine Corps (USMC)
01.1982 - 01.1987
- Responsible for team safety, training, and maintenance. Supported operational readiness through disciplined execution, attention to detail, and dependable team leadership.
Skills
- Process improvement implementation
- Customer relationship building
- Team-oriented approach
- Effective problem resolution
- Troubleshooting skills
- Initiative rollout training
- Team development
- Performance improvement
Timeline
E-commerce Field Specialist
Kroger
02.2014 - Current
General Manager
Chili's
02.2005 - 02.2014
Military Service
United States Marine Corps (USMC)
01.1982 - 01.1987
Operating Partner
Arby's
1997 - 2005