Brad Wheeler
WINTER GARDEN,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Guest Customer Service Agent
Hilton Hotels Worldwide
Orlando, FL
09.2009 - Current
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Streamlined communication processes for improved information exchange between customers and team members.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Hostess Food Runner
Hilton Hotels Worldwide
Orlando, FL
06.2019 - 03.2020
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Customer Service Driver
Blue Ridge Healthcare
Morganton, NC
09.2006 - 01.2009
- Improved customer satisfaction by providing timely and efficient delivery services.
- Enhanced company reputation with exceptional customer service during deliveries and pickups.
- Maintained a clean and safe vehicle for reliable transport of goods to customers.
- Streamlined route planning, resulting in reduced fuel costs and increased efficiency.
Education
No Degree - Buisness
ITT Tech
Lake Mary, FL05.2012
Skills
- Call Control
- Case Management
- Information Verification
- De-Escalation Techniques
- Customer Service
- Customer Relations
Affiliations
- Running
References
References available upon request.
Timeline
Hostess Food Runner
Hilton Hotels Worldwide
06.2019 - 03.2020
Guest Customer Service Agent
Hilton Hotels Worldwide
09.2009 - Current
Customer Service Driver
Blue Ridge Healthcare
09.2006 - 01.2009
No Degree - Buisness
ITT Tech