Brad Wheeler
WINTER GARDEN,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Guest Customer Service Agent
Hilton Hotels Worldwide
09.2009 - Current
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Streamlined communication processes for improved information exchange between customers and team members.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Hostess Food Runner
Hilton Hotels Worldwide
06.2019 - 03.2020
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Customer Service Driver
Blue Ridge Healthcare
09.2006 - 01.2009
- Improved customer satisfaction by providing timely and efficient delivery services.
- Enhanced company reputation with exceptional customer service during deliveries and pickups.
- Maintained a clean and safe vehicle for reliable transport of goods to customers.
- Streamlined route planning, resulting in reduced fuel costs and increased efficiency.
Education
No Degree - Buisness
ITT Tech
Lake Mary, FL05.2012
Skills
- Call Control
- Case Management
- Information Verification
- De-Escalation Techniques
- Customer Service
- Customer Relations
Affiliations
- Running
References
References available upon request.
Timeline
Hostess Food Runner
Hilton Hotels Worldwide
06.2019 - 03.2020
Guest Customer Service Agent
Hilton Hotels Worldwide
09.2009 - Current
Customer Service Driver
Blue Ridge Healthcare
09.2006 - 01.2009
No Degree - Buisness
ITT Tech
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