Braden Pearce
Vancouver,WA
Summary
Professional Summary:
Hardworking and reliable IT professional with 3 years of experience in IT, excelling in hardware installation and troubleshooting. Eager to learn more about the IT industry and networking and make a positive impact while developing acquired skills. Known for reliability, flexibility, and problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Technician
King’s Way Christian Schools
07.2025 - Current
- Resolved technical issues for staff and students.
- Installed and configured hardware and software to support educational programs.
- Developed troubleshooting guides to streamline support processes for end-users.
- Developed and documented standard operating procedures for consistent IT service delivery across the schools.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Troubleshot basic network issues and assisted with internet outages throughout the school.
- Performed troubleshooting and repaired peripheral devices such as printers and scanners.
IT Field Technician
Computers Made Easy
04.2025 - 07.2025
- Enhanced system performance by troubleshooting and repairing hardware issues.
- Reduced downtime for clients by providing timely and efficient hardware support.
- Collaborated with IT team members to optimize system functionality, sharing knowledge on best practices in hardware maintenance.
- Improved user satisfaction, addressing technical inquiries and resolving issues promptly.
- Periodically went on-site to complete Hardware setups and assist users with technical problems.
- Maintained documentation of SOP’s and Knowledge Base for the Hardware department.
- Managed the Hardware department’s ticket board based on priority.
Hardware Team Lead
Computers Made Easy
08.2024 - 04.2025
- Assisted in hardware procurement, ensuring compatibility with existing systems and cost-effectiveness for the organization.
- Completed all previous tasks of Hardware Technician while performing the role of Team Lead.
- Installed various Hardware and Network components on-site including Wi-Fi Access Points, UPS units, and unmanaged network switches.
- Managed Apple devices for various clients.
- Trained new team members on client specific computer setups and software installations.
- Maintained detailed documentation of Hardware and on-site practices to enhance organizational productivity.
IT Hardware Technician
Computers Made Easy
10.2022 - 08.2024
- Enhanced system performance by troubleshooting and repairing hardware issues.
- Reduced downtime for clients by providing timely and efficient hardware support.
- Collaborated with IT team members to optimize system functionality, sharing knowledge on best practices in hardware maintenance.
- Improved user satisfaction, addressing technical inquiries and resolving issues promptly.
- Periodically went on-site to complete Hardware setups and assist users with technical problems.
Concierge
Clearwater Springs Assisted Living
08.2021 - 09.2022
- Maintained front desk’s concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, with a high degree of respect for privacy.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Warehouse Worker
Amazon
06.2020 - 12.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
HVAC Installer
All Seasons Heating and Cooling
06.2019 - 06.2020
- Removed old equipment from customers’ homes and cleaned up areas to prepare for new installations.
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
- Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
- Worked on both home and business units for maintenance, repairs, and new installations.
- Facilitated seamless transitions from older HVAC systems to newer models through removal of existing equipment and installation of replacements.
Education
(Some College) No Degree -
Clark Community College
Vancouver, WAHigh School Diploma -
Evergreen High School
Vancouver, WA06-2019
Skills
- Hardware installation, repair, and upgrades
- Proficient in Windows 10 and 11
- Proficient in MacOS
- Mobile device support (iPads - iPhones)
- Unifi/Ubiquity software and hardware experience
- AD and Google Admin experience
- Computer hardware troubleshooting
- Problem-solving
- Customer service
- Attention to detail
- Reliability
- Effective communication
Certification
- MS-900 Certification
- Currently working on getting Net+ certification
Timeline
IT Technician
King’s Way Christian Schools
07.2025 - Current
IT Field Technician
Computers Made Easy
04.2025 - 07.2025
Hardware Team Lead
Computers Made Easy
08.2024 - 04.2025
IT Hardware Technician
Computers Made Easy
10.2022 - 08.2024
Concierge
Clearwater Springs Assisted Living
08.2021 - 09.2022
Warehouse Worker
Amazon
06.2020 - 12.2020
HVAC Installer
All Seasons Heating and Cooling
06.2019 - 06.2020
(Some College) No Degree -
Clark Community College
High School Diploma -
Evergreen High School
Interests
Networking