Braden Preston
Cordova,AL
Summary
Dynamic leader at Walmart, enhancing team productivity and customer satisfaction through effective coaching and performance improvement. Excelled in schedule management and fostering teamwork, significantly reducing employee turnover. Skilled in workplace safety and customer focus, consistently achieving high-quality standards and streamlining operations for peak efficiency.
Overview
4
4
years of professional experience
Work History
Digital Team Lead
Walmart
05.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Backroom Team Lead
Walmart
10.2022 - 05.2023
- Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
- Facilitated clear communication between team members, resulting in fewer errors and more streamlined operations.
- Optimized product flow from receiving to sales floor, ensuring timely replenishment of merchandise and minimal out-of-stock occurrences.
- Implemented safety protocols to maintain a secure workplace and minimize accidents or injuries on the job.
- Managed staff scheduling for optimal coverage during peak hours while minimizing labor costs.
- Ensured compliance with company guidelines regarding merchandise handling, loss prevention measures, and safety regulations.
- Mentored new hires, ensuring they were well-trained in company policies, procedures, and best practices.
- Enhanced team productivity by implementing efficient backroom processes and organization techniques.
- Received incoming merchandise and stored in correct stock locations.
- Adhered to safety regulations and practiced safe work habits.
- Kept work areas neat, clean and free from debris.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Digital Associate
Walmart
04.2020 - 10.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Delivered superior customer service by responding to inquiries and complaints.
Education
Short-Term Certifcate - Surgical Technology
Bevill State Community College
Sumiton, AL12.2025
High School Diploma -
Cordova High School
Cordova, AL05.2022
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Workplace Safety
- Schedule Management
- Complaint resolution
- Employee Evaluation
- Teamwork and Collaboration
- Team Supervision
- Giving Constructive Feedback
- Goal Setting
Timeline
Digital Team Lead
Walmart
05.2023 - Current
Backroom Team Lead
Walmart
10.2022 - 05.2023
Digital Associate
Walmart
04.2020 - 10.2022
Short-Term Certifcate - Surgical Technology
Bevill State Community College
High School Diploma -
Cordova High School
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