Braden Tamblyn
Phoenix,AZ
Summary
Dynamic IT User Support professional with extensive experience at UCT and SmartRent, excelling in Okta, GWS, Active Directory and Intune administration. Experience with on-call international support though primarily on site. Responsible for on and off-boarding users. Effective at problem solving diverse hardware and software issues. Clear and concise communication in teams and an affinity for lead positions on projects. Skilled in printer, phone, peripheral and computer support.
Overview
8
8
years of professional experience
Work History
IT User Support
UCT
08.2023 - Current
- International On-call remote support
- IT support for 6000+ employees
- Active Directory Administration
- Intune Administration
- SCCM and Intune hardware setup
- Worked with iPhone, Android, Windows 10, Windows 11, and MacOS systems.
- Variety of software installations from FedEx shipping to particle counters.
- Printer support: Drivers, file server connections, LDAP, Printer Logic, cartridge installs, etc.
- Some server and networking experience
- Travel for national on-site support
IT Support Specialist
SmartRent
08.2021 - 08.2023
- Google Workspace administration
- Okta configuration and administration
- Administration of 20+ user applications
- On and Off-boarding users
- Hardware and software deployment
- National remote IT support
- Data entry and integrity
- Prepped company audits
Customer Success Advocate
Carvana
06.2021 - 08.2021
- Customer support for vehicle purchases
- Handled sensitive customer documents
- Over the phone customer support
Lead Technology Associate/ Operations Manager
Office Depot
07.2017 - 06.2021
- Managed store security equipment.
- Troubleshooting customer computer issues
- Sales for printers, laptops, desktops, networking equipment, and various cables.
- Supervised small teams
- Managed store inventory and shipments
Education
Bachelor of Science - Aeronautical Engineering
Embry-Riddle Aeronautical University
Daytona Beach, FL05-2028
Some College (No Degree) - Information Technology
University of Phoenix
Phoenix, AZSome College (No Degree) - Aerospace Engineering
University of Arizona
Tucson, AZHigh School Diploma -
Betty Fairfax High School
Laveen, AZ05-2017
Skills
- Various hardware and software setup experience
- On-Call remote international support
- Intune, Active Directory, Okta and Google Work Space administration
- Windows 10/11, MacOS, iPhone, and Android support
- Experience with Unix Terminal, Powershell and Command Prompt
- Some networking systems experience
- Printer configuration, troubleshooting, and maintenance
- I can write emails without AI
Timeline
IT User Support
UCT
08.2023 - Current
IT Support Specialist
SmartRent
08.2021 - 08.2023
Customer Success Advocate
Carvana
06.2021 - 08.2021
Lead Technology Associate/ Operations Manager
Office Depot
07.2017 - 06.2021
Bachelor of Science - Aeronautical Engineering
Embry-Riddle Aeronautical University
Some College (No Degree) - Information Technology
University of Phoenix
Some College (No Degree) - Aerospace Engineering
University of Arizona
High School Diploma -
Betty Fairfax High School
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