Braden Wade

• I worked here as the lead server. I didn't have a busier or host and so it was just me running the restaurant each shift. This restaurant is small holding a max of 40 people, when it was busy I was always quick on my feet and rarely made mistakes with orders.
• Delivered exceptional customer service in high-volume dining environment.
• Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
• Trained new servers on menu knowledge and service standards.
• Managed cash handling and processed transactions efficiently during peak hours.
• Maintained cleanliness and organization of dining area to enhance guest experience.

Supervised daily operations and ensured compliance with state regulations.

• Trained and mentored junior staff on product knowledge and customer service techniques.
• Enhanced customer experiences by providing personalized recommendations based on individual needs.
• Fostered a positive work environment through effective communication and conflict resolution skills.
• Stayed up-to-date on industry trends and regulations, enabling informed recommendations to both customers and management.
• Assisted with marketing efforts by creating engaging social media content showcasing new products or upcoming deals and promotions.

• I worked here from the age of 16 to 22, on and off between college and summers.
• Delivered exceptional customer service in high-volume dining environment.
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Promptly served all food courses and alcoholic beverages to guests. Answered questions about menu selections and made recommendations when requested. Correctly calculated charges, issued bills and collected payments.
• Assisted in inventory management, ensuring adequate stock levels for smooth operations.
• Resolved customer complaints promptly, enhancing overall satisfaction ratings.

• I take care of all tables with the help of another busier or server, which is about 20 plus tables. I seat customers, serve them drinks and take their orders. I also most of the time buss the table afterward since i only have a busier twice a week. I do a lot of side work including; folding napkins, polishing glasses and silverware, stocking and close up.
• Delivered exceptional customer service, ensuring a welcoming dining atmosphere.
• Managed multiple tables efficiently during peak hours, enhancing guest satisfaction.

• Answered questions about menu selections and made recommendations when requested. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Regularly checked on guests to ensure satisfaction with each food course and beverages. Managed closing duties, including restocking items and reconciliation of the cash drawer. Delivered exceptional, friendly and fast service.

• Maintained cleanliness and organization of dining areas to enhance guest experience.
• Assisted servers by promptly clearing and resetting tables for efficient service.
• Supported kitchen staff by delivering food orders accurately and in a timely manner.
• Collaborated with team members to ensure smooth operation during peak hours.