Richard Smithson
Portland
Summary
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Overview
4
4
years of professional experience
Work History
Server/Bartender
Benson Hotel
03.2025 - Current
- Executed attentive breakfast and bar service in high-end hotel environment, ensuring a polished guest experience from greeting to close-out.
- Crafted and served classic cocktails, beer, wine, coffee, and non-alcoholic beverages following established house recipes and presentation standards.
- Cultivated extensive menu and beverage expertise to provide informed responses to guest inquiries.
- Executed payment processing and transaction reconciliation utilizing POS systems.
- Oversaw bar operations by monitoring stock levels, communicating shortages, and facilitating restocking and inventory checks.
- Oversaw cleanliness and organization of bar and service station to ensure compliance with health codes.
Server/Bartender
Jake's Famous Crawfish
11.2024 - 01.2025
- Executed high-touch dining and bar service in a fast-paced, high-volume restaurant environment.
- Crafted and served cocktails, beer, wine, and non-alcoholic beverages while ensuring adherence to recipe standards and responsible service practices.
- Cultivated strong relationships with guests, addressing special requests and swiftly resolving concerns.
- Cultivated in-depth knowledge of food and drink menu to enhance customer experience through effective upselling.
- Processed cash and card transactions with precision. Assisted in balancing drawer and closing out shifts.
- Managed daily bar readiness by overseeing inventory stocking, glassware organization, and sanitation protocols.
Server/Bartender
Saltgrass Steakhouse
07.2024 - 10.2024
- Delivered comprehensive dining and bar support in a high-volume steakhouse, ensuring exceptional speed and accuracy.
- Streamlined order entry, food running, and table maintenance processes to enhance guest experience.
- Assisted team in achieving project goals through quick adaptation to responsibilities. Supported training initiatives for new staff within first month of employment.
- Facilitated beverage service while enhancing menu expertise to recommend drinks and drive upselling opportunities.
- Executed payment processing and managed cash and credit transactions with precision.
- Ensured cleanliness and organization across stations to uphold health and safety standards.
Delivery Driver
DAP-US CORP
Nashville, TN
05.2024 - 07.2024
- Executed time-sensitive deliveries in strict adherence to company procedures and safety regulations.
- Utilized GPS and mapping tools to optimize route planning and enhance on-time performance.
- Assisted in handling packages with care to minimize damage. Verified counts, addresses, and delivery documentation for accuracy.
- Provided exceptional customer service at each interaction, ensuring clear communication and effective resolution of basic issues.
- Recorded daily logs and reports on deliveries and vehicle status. Maintained vehicle cleanliness and safety standards.
Bartender
Embassy Suites Downtown (Davidson Hospitality)
12.2023 - 05.2024
- Executed preparation and service of cocktails, beer, wine, and non-alcoholic beverages in alignment with brand standards.
- Delivered exceptional guest service while efficiently managing multiple orders simultaneously.
- Leveraged extensive beverage expertise to recommend cocktails and pairings that enhance customer experience.
- Managed bar inventory stocking and restocking processes to ensure service readiness during shifts.
- Executed cash and credit transactions with precision and completed shift close-out responsibilities.
- Oversaw sanitation protocols for glassware rotation and ensured bar cleanliness in adherence to health and safety regulations.
Server/Bartender
City Winery
08.2022 - 11.2023
- Executed banquet and restaurant service by adapting roles as solo bartender and dining-room server based on event requirements.
- Managed service for high-volume crowds of up to 350 guests, ensuring efficiency and accuracy.
- Crafted and served diverse cocktails, beer, wine, and non-alcoholic beverages to meet presentation and quality standards.
- Oversaw inventory management by monitoring stock levels and communicating supply requirements.
- Processed payments and balanced cash and credit transactions efficiently. Maintained accurate records of tabs and receipts to support financial accuracy.
- Ensured cleanliness and organization of bar and service area in compliance with health and safety regulations.
Education
High School - undefined
Smith County High School
05-1998
Skills
- Cash handling
- Busser
- Management
- Food Safety
- POS
- Cash register
- Hostess
- Cashiering
- Food Preparation
- Serving
- Shift Management
- Bartending
- Guest Services
- Cash Handling
- Food Service
- Mixologist
- Shift management
- Restaurant Management
Timeline
Server/Bartender
Benson Hotel
03.2025 - Current
Server/Bartender
Jake's Famous Crawfish
11.2024 - 01.2025
Server/Bartender
Saltgrass Steakhouse
07.2024 - 10.2024
Delivery Driver
DAP-US CORP
05.2024 - 07.2024
Bartender
Embassy Suites Downtown (Davidson Hospitality)
12.2023 - 05.2024
Server/Bartender
City Winery
08.2022 - 11.2023
High School - undefined
Smith County High School