Bradey Graves
Sherman Oaks,CA
Summary
Dynamic retail leader with proven success at Macy’s, driving sales and enhancing customer experience. Skilled in strategic planning and team development, consistently exceeding targets through data-driven decision-making. Achieved a significant increase in customer satisfaction scores while optimizing merchandising strategies to boost visibility and profitability.
Overview
10
10
years of professional experience
Work History
Store Manager
Macy’s
Beverly Hills
04.2024 - Current
- Lead daily operations for a 18 million dollar location, driving sales, profitability, and customer satisfaction in a dynamic retail environment.
- Manage, coach, and develop a team of 80 associates and 6 department managers, fostering a performance-driven culture.
- Implement merchandising strategies, promotional events, and visual standards in alignment with corporate goals to enhance brand presentation.
- Analyze sales metrics and customer trends to optimize staffing, inventory, and floor planning decisions.
- Champion customer experience by delivering genuine hospitality, maintaining store standards, and supporting loyalty initiatives.
- Collaborate with divisional and regional leadership on business planning, talent development, and execution of strategic initiatives.
Acting Store Manager
Macy's
Topanga, CA
02.2024 - 04.2024
- Leading stores team in transition into new company stores strategy.
- Overseeing team of 11 salaried executives to drive customer experience, sales, and profit with focus on Macy's initiatives, Omni Channel Strategies, and EBITA.
- Improved YTD customer experience score from 66.7 to 70.1 through setting clear expectations, exaggerated recognition, and consistent follow up.
Store Director
Macy’s
Glendale & Northridge, CA
11.2021 - 04.2024
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Successfully lead stores team through transition of new staffing strategy of Innovative Staffing Model.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
- Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
Operations Visual Merchandising Manager
Macy's
Sherman Oaks, CA
05.2021 - 11.2021
- Partnered with 2 other managers to coach and manage 30 support colleagues.
- Oversaw all merchandising activities, including product movement, price changes, signage, visual execution, event set-up, and reverse logistics
- Created weekly plans to drive all processes and ensure store meet performance metrics.
- Analyzed business results daily/weekly and created actions to drive improved results through strategic thinking process.
Sales Manager
Macy's
Los Angeles, CA
09.2015 - 05.2021
- Managed several multi-million dollar departments within various locations throughout Los Angeles market (Downtown LA, Beverly Center, and Sherman Oaks).
- Coached, inspired, and developed colleagues to drive all store measurable KPI's.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Executive Development Program Trainee
Macy's
Torrance, CA
07.2015 - 09.2015
- Completed 8-week intensive training program to develop skills in sales analysis, customer service initiatives, merchandising, sales colleague development, leadership, and strategic selling initiatives.
- Connected with multiple business partners to complete a capstone project to grow Michael Kors handbags business and develop colleagues through the coaching process.
Education
Bachelor of Science - Retail Merchandising And Management
Univeristy of Wisconsin - Stout
Menomonie, WI05.2015
Skills
- Business Acumen
- Team Development
- Decision-Making
- Strategic Planning
- Prioritization
- Store Merchandising
Accomplishments
- Selected for Macy's Elevate Leadership Program- 2024
- Store Manager National Development Program- 2023-2024
- ERG Co Leader Stores Pilot - 2020-2021
- MBM Council Member - 2019- 2021
Timeline
Store Manager
Macy’s
04.2024 - Current
Acting Store Manager
Macy's
02.2024 - 04.2024
Store Director
Macy’s
11.2021 - 04.2024
Operations Visual Merchandising Manager
Macy's
05.2021 - 11.2021
Sales Manager
Macy's
09.2015 - 05.2021
Executive Development Program Trainee
Macy's
07.2015 - 09.2015
Bachelor of Science - Retail Merchandising And Management
Univeristy of Wisconsin - Stout