Microsoft Office
Bradford Michaels
Service Manager HVAC
Franklin,Ohio
Summary
Talented Service Technician and Manager bringing 23 years of HVAC experience. Proficient in team building, standards of operation, and customer needs. Seasoned leader and analytical problem-solver with focus on exceptional service delivery and customer retention.
Overview
24
24
years of professional experience
Work History
Service Manager
Watkins Heating & Cooling
Springboro, Ohio
04.2013 - Current
- Monitored team performance and provided detailed job training.
- Followed up with customers after service calls to verify satisfaction.
- Built relationships with service technicians and dispatchers
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Managed efficient teams of up to 15 employees.
- Primary support role for both technical and sales issues for entire company
- Increased billable ratio from 40% to 80 %
Service Technician
Watkins Heating & Cooling
Springboro, Ohio
10.2000 - 03.2013
- Assisted team members with all types of equipment troubleshooting and diagnostics.
- Diagnosed and troubleshot issues with new installations, giving client peak performance from their equipment.
- Streamlined parts ordering processes to minimize day-to-day downtime and increase overall productivity.
- Lead department in selling and designing residential retro fit systems, from service calls and cold calls
- Explained diagnostic findings to customers and outlined repair or service options.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Worked side by side with manufacturer reps to quickly diagnose most difficult issues
- Surpassed company goals by reaching sub 2% callback rating
Installer
Watkins Heating & Cooling
Springboro, Ohio
12.1997 - 10.2000
- Designed & installed complete systems in new construction residential homes including all sheet metal and ductwork.
- Installed complete retrofit systems in residential homes.
- Laid out materials and system components to prepare for installation.
- Utilized knowledge of carpentry, plumbing, electrical and general construction to complete attractive finish work.
- Maintained relationships with customers to better understand needs and uphold standards of service.
- Specialized in the installation of residential hydronic boiler systems, fuel oil fired furnaces & boilers, and multi stage/variable speed systems.
Operator Trainee
3G Environmental - West Millgrove Gas Company
West Millgrove, OH
04.1997 - 12.1997
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Kept machinery in proper working order by repairing and replacing malfunctioning parts.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Operated range of heavy equipment on regular basis with advanced skill.
- Measured, threaded and cut materials to correct angles.
- Located and repaired or replaced worn and broken components to enhance system functionality and durability.
Education
High School Diploma -
Clearview Academy
Burgoon, OH 09.1994 - 02.1997
Skills
Technical Support
Diagnostics and Troubleshooting
Documentation and reporting
Customer service management
Employee supervision
Staff Management
Upselling
Career Path Development
Additional Information
My wife and I have been married for 21 years. We were foster parents for 10 years and adopted 5 children.
I am involved in our church where I serve in the production department and I also sing with the music team.
Software
Google Sheets
Google Docs
Adobe Acrobat
Aptora Total Office Manager
Timeline
Service Manager
Watkins Heating & Cooling
04.2013 - Current
Service Technician
Watkins Heating & Cooling
10.2000 - 03.2013
Installer
Watkins Heating & Cooling
12.1997 - 10.2000
Operator Trainee
3G Environmental - West Millgrove Gas Company
04.1997 - 12.1997
High School Diploma -
Clearview Academy
09.1994 - 02.1997