Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
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Bradianne Glover

Reno,NV

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Implements student-athlete-obtained skills to provide a strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals while maintaining dedication to customers.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bartender

Liquid Blue Events
Reno, Nevada
05.2024 - Current
  • Hire-as-needed bartender for local events.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Remained calm and poised during busy periods, promoting great customer service to guests.

Customer Service Manager

Custom Boat & Marine
Reno, NV
05.2020 - Current
  • Enhances overall customer experience by overseeing interactions and resolving issues.
  • Evaluates customer feedback and service metrics to pinpoint improvement areas.
  • Resolved complex and escalated customer complaints, ensuring timely resolution.
  • Works closely with other departments (sales and service) to address customer needs, provide solutions, and improve product or service offerings.
  • Boosted customer loyalty through targeted problem-solving approaches.
  • Generated and submitted detailed analyses of customer service metrics, performance data, and satisfaction trends for senior leadership.
  • Ensure adherence to company policies, customer service standards, and compliance regulations.
  • Manages front reception area to greet customers, process transactions in a timely manner, and promptly receive phone calls.

Bank Teller

IBC Bank
San Antonio, TX
07.2019 - 10.2019
  • Provided excellent customer service by greeting customers, personalizing interactions, and efficiently fulfilling customer needs.
  • Performed accurate and efficient processing of deposits, withdrawals, check cashing, foreign currency exchange, and transfers.
  • Facilitated precise handling of currency, coins, and checks to maintain drawer integrity.
  • Assisted customers with opening new accounts, updating existing accounts, and providing information about account features and services.
  • Recommended bank products including savings accounts, loans, and credit cards.
  • Managed financial transactions, complied with compliance standards, and legal requirements.
  • Investigated and resolved discrepancies or issues with customer accounts, escalating to higher management when necessary.
  • Prepared detailed reports by reconciling daily cash amounts for supervisors and auditors.
  • Worked closely with branch team members to meet sales targets, improve customer satisfaction, and enhance overall branch performance.

Education

Bachelor of Science - Biology

University of Nevada, Reno
Reno, NV
05-2025

Skills

  • Data analysis
  • Team collaboration
  • Effective communication
  • Time management
  • Conflict resolution
  • Customer service expertise
  • Strong multitasking
  • Complex Problem-solving

Affiliations

  • University of Nevada-Reno Softball Alumni
  • Alumni of Pi Beta Phi
  • Alumni of University Studies Abroad Consortium

Accomplishments

  • Associates Degree in Biology with Honors

Certification

  • Alcohol Awareness Certification per Nevada Licensing

References

References available upon request.

Timeline

Bartender

Liquid Blue Events
05.2024 - Current

Customer Service Manager

Custom Boat & Marine
05.2020 - Current

Bank Teller

IBC Bank
07.2019 - 10.2019

Bachelor of Science - Biology

University of Nevada, Reno

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Bradianne Glover