- Tech enthusiast, passionate about exploring the latest advancements and innovations
- DIY and Home Improvement
BRADLEY B SPRAGUE
Moriarty
Summary
Skilled Computer Repair professional successful at locating and correcting software and hardware issues. Excellent command of standard and emerging security protocols. Manages new builds, repairs and updates with skill and attention to detail. Joined the military, specifically the Army, to acquire discipline, organizational expertise, and leadership skills.
Diligent [Desired Position] with robust background in desktop support and troubleshooting. Proven track record of resolving complex technical issues and providing exceptional end-user support. Demonstrated proficiency in hardware and software installation, as well as effective communication skills to assist users.
Professional with robust background in IT support, specializing in troubleshooting and resolving technical issues efficiently. Strong skills in hardware and software installations, network configurations, and system maintenance. Focused on team collaboration and adapting to evolving needs to ensure seamless operations. Reliable and results-driven, excelling in fast-paced environments.
Experienced with diagnosing and resolving technical issues quickly and efficiently. Delivers exceptional support in both hardware and software troubleshooting, ensuring minimal downtime. Knowledge of effective communication and problem-solving techniques to improve user satisfaction.
Overview
34
34
years of professional experience
Work History
Desktop Support Technician
Cayuse Native Hawaiian Verterians
Pendleton, OR
06.2024 - Current
- Diagnosed and resolved hardware and software issues for end-users, ensuring minimal downtime.
- Provided training and support for new software applications, enhancing user proficiency.
- Implemented system upgrades and patches, improving overall network performance and security.
- Maintained inventory of IT assets, facilitating efficient resource allocation and tracking.
- Collaborated with cross-functional teams to streamline IT processes and enhance service delivery.
- Developed troubleshooting guides and documentation, empowering users to resolve common issues independently.
- Mentored junior technicians, fostering professional development and knowledge sharing within the team.
- Analyzed support ticket trends to identify recurring issues, driving proactive solutions for improved user satisfaction.
- Utilized remote desktop tools effectively for off-site troubleshooting assistance when required.
- Ensured seamless connectivity between devices by administering various networking components such as switches, routers, firewalls, and wireless access points.
- Enhanced user productivity, training employees on the use of new applications and system features.
- Played a crucial role in completing large-scale projects on time by providing reliable technical support during all phases of implementation.
Computer Technician
NerdsToGo
San Antonio, Texas
01.2017 - Current
- Updated, installed and configured hardware, software and drivers to maximize system functionality.
- Troubleshot and resolved issues with customer PCs and laptops.
- Kept computers updated with current patches to maintain system security.
- Performed onsite PC solution services
- Performed onsite support services for small businesses
- Managed IT Solutions for small businesses
Computer Technician
Altex Electronics
San Antonio, Texas
01.2005 - 05.2016
- Troubleshot and resolved issues with customer PCs and laptops.
- Updated, installed and configured hardware, software and drivers to maximize system functionality.
- Kept computers updated with current patches to maintain system security.
Computer Technician
Dell Computers
Austin, Texas
07.2001 - 09.2003
- Troubleshot and resolved issues with customer PCs and laptops.
- Updated, installed and configured hardware, software and drivers to maximize system functionality.
- Kept computers updated with current patches to maintain system security.
Fulfillment Associate
Dell Computers
Austin, Texas
01.1992 - 07.2001
- Retained clean, neat aisles and removed debris from public areas.
- Reported product discrepancies and quality issues to management.
- Worked closely with team members to process shipments and unload incoming trucks.
Education
Associate of Science - Network And System Administration
Career Point College
San Antonio, TX05-2010
Associate in Science (A.S.) - Computer Programming
Texas State Technical College
Waco, TX06-2003
High School - undefined
Johnston High School
Austin, TexasSkills
- Printers and Peripherals Installation
- Problem Replication
- Network Testing
- Software Feature Demonstrations
- Hardware Configuration
- Logistics
- Data Entry
- Technical support expertise
- Printer and peripheral support
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
Interests
Timeline
Desktop Support Technician
Cayuse Native Hawaiian Verterians
06.2024 - Current
Computer Technician
NerdsToGo
01.2017 - Current
Computer Technician
Altex Electronics
01.2005 - 05.2016
Computer Technician
Dell Computers
07.2001 - 09.2003
Fulfillment Associate
Dell Computers
01.1992 - 07.2001
High School - undefined
Johnston High School
Associate of Science - Network And System Administration
Career Point College
Associate in Science (A.S.) - Computer Programming
Texas State Technical College