Bradley Buchanan
Savannah,TX
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
7
7
years of professional experience
Work History
Store Manager
Russell Cellular Verizon Wireless
Little Elm, TX
12.2024 - Current
- Managed daily store operations and ensured compliance with company policies.
- Trained and developed team members on product knowledge and customer service skills.
- Assisted customers with product selection and resolved inquiries effectively.
- Maintained inventory levels and organized stockroom for efficient product access.
- Implemented promotional displays to enhance customer engagement and visibility.
- Monitored sales performance and provided feedback to improve team efforts.
- Conducted regular staff meetings to communicate goals and expectations clearly.
- Collaborated with upper management to align store strategies with corporate initiatives.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
Sales Representative
Russell Cellular Verizon Wireless
Little Elm, TX
04.2024 - 12.2024
- Assisted customers in selecting mobile devices and plans tailored to their needs.
- Demonstrated product features and benefits to enhance customer understanding and engagement.
- Managed inventory levels to ensure availability of popular devices and accessories.
- Processed sales transactions accurately using point-of-sale systems and software.
- Collaborated with team members to maintain a positive store environment and culture.
- Resolved customer inquiries and concerns promptly to ensure satisfaction with services.
- Conducted follow-up communications with customers to reinforce relationships and service quality.
Sales Representative
Victra Verizon
Prosper, TX
02.2023 - 04.2024
- Assisted customers in selecting mobile devices and plans tailored to their needs.
- Demonstrated product features and benefits to enhance customer understanding and engagement.
- Processed sales transactions accurately using point-of-sale systems and software.
- Collaborated with team members to maintain a positive store environment and culture.
- Managed inventory levels to ensure availability of popular devices and accessories.
Team Lead
Mosaic US Holdings
Reno, NV
02.2021 - 10.2023
- Led team in daily operations and workflow management.
- Trained new employees on safety protocols and operational procedures.
- Coordinated resource allocation to optimize team performance.
- Facilitated communication between departments to ensure smooth operations.
- Implemented process improvements to enhance efficiency and productivity.
- Conducted regular team meetings to align goals and address challenges.
- Monitored inventory levels and coordinated restocking efforts as needed.
- Developed training materials to support employee onboarding and development.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Owner
DIRECTV
Ventura, CA
02.2018 - 01.2022
- Managed daily operations and customer service for a leading satellite television provider.
- Oversaw installation and maintenance processes for satellite equipment and services.
- Trained staff on product knowledge and service techniques to enhance customer interactions.
- Developed marketing strategies to promote new service offerings within the community.
- Coordinated schedules for technicians to optimize service delivery efficiency.
- Addressed customer inquiries and resolved issues to maintain satisfaction levels.
- Implemented inventory management systems for equipment and supplies tracking.
- Collaborated with vendors to ensure timely procurement of necessary materials and services.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Provided direction and guidance to employees.
Education
Bachelor of Arts - Business Administration
Morrison University
Reno, NV08-2011
Skills
- Inventory management
- Visual merchandising
- Sales forecasting
- Customer service
- Team building
- Employee training
- Cash handling
- Staff scheduling
- Performance monitoring
- Conflict resolution
- Process improvement
- Product knowledge
- Hourly shift management
- Systems and software expertise
- Retail merchandise quality standards
Additional EDucation
- Ordained Minister
Timeline
Store Manager
Russell Cellular Verizon Wireless
12.2024 - Current
Sales Representative
Russell Cellular Verizon Wireless
04.2024 - 12.2024
Sales Representative
Victra Verizon
02.2023 - 04.2024
Team Lead
Mosaic US Holdings
02.2021 - 10.2023
Owner
DIRECTV
02.2018 - 01.2022
Bachelor of Arts - Business Administration
Morrison University
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