Bradley Crow
Argyle,TX
Summary
Resident and consumer focused, employee centered, and performance-driven leader with 24 years experience and verifiable success in the areas of organizational change, operational regional and facility management, fiscal performance, regulatory excellence and facility leadership. Strong ability to develop talent and achieve performance driven goals through employee accountability and trust. Dedicated loyal leader and coach equipped with a wide array of senior care experience, enthusiastic change agent, and exceptional customer service delivery.
Overview
22
22
years of professional experience
Work History
Nursing Home Administrator
Cross Timbers Rehabilitation And Healthcare
04.2023 - Current
- Responsible for the day to day operation of 120 bed nursing facility with an average census of 93.3 of a budgeted 90 the last year.
- Managed budgets effectively, identifying cost-saving measures while maintaining high-quality care standards. Reduced overtime by $472,000 in one year compared to previous.
- Improved company championed ISNP program from 31% enrollment to 78% enrollment of eligible participants. We maintain single digit missed lunch periods.
- Winner of 13 of 14 Pinnacle Excellence Awards in Customer Satisfaction while increasing our favorability from 82% to 93% among customers.
- Developed strong relationships with residents'' families, fostering trust and open communication regarding their loved ones'' needs and preferences.
- Enhanced staff morale and retention through regular team meetings, employee recognition events and open communication channels. Turnover rate among employees dropped from 59% to 17% in one year.
- Met expectations on overall PPD, Nursing PPD, and Dietary PPD while utilizing no agency.
- Leads the state of Texas Nexion facilities with a $202 Medicaid rate from a former rate of $179
- Coordinated staff schedules to maintain optimal staffing levels throughout the facility while minimizing overtime costs.
- Promoted a safe living environment by adhering to strict infection control protocols and routinely reviewing facility safety measures.
Nursing Home Administrator
Great Oaks Rehabilitation And Healthcare
03.2022 - 03.2023
- Responsible for day to day operations of 60 bed skilled nursing facility with a vibrant case mix and near or at capacity at all times
- Tasked with employee and client culture which has rose from 79% to 84% within the span of one year
- Skilled at employee communication and retention which entailed elimination of unnecessary overtime, missed lunch breaks, and unnecessary bonuses
- Navigated COVID19 meeting all necessary regulatory and infection control policies in place
- Elimination of most agency with 80% drop in this area with focus on Great Oaks Employee Retention in a saturated job market
- Reached EBITDAR goals for 12 consecutive months
- Championed an Employee Culture overhaul eliminating corporate compliance calls and state agency calls.
- Managed budgets effectively, identifying cost-saving measures while maintaining high-quality care standards.
- ACHA Bronze Award winner as high performing facility
- Successful annual survey with only four minor citations.
- No abuse/neglect substantiated and no Immediate Jeopardy scenarios.
Assistant Nursing Home Administrator (AIT) License
James T. Champion Nursing Facility
01.2021 - 03.2022
- Developed best practice goals for census building, public relations, and marketing of the facility
- Developed and implemented policies and procedures that delivered attainable and measurable results while improving efficiency and delivery of client care
- Actively participated or chaired in QAPI, Ethics, Interdisciplinary Teams, Safety, Falls, Infection Control and other committees in regards to client care and goal setting
- Drilled and executed the five domains of practice effectively during the first six months of tenure at the facility with focus on continuing my skilled nursing administration experience
- Strategically participated in developing the budget for fiscal year 2022 and 2023 while also scrutinizing reports for accuracy and errors
- Actively participated and implemented Human Resource practices at the facility such as hiring practices, interviewing, disciplinary issues, FMLA, time and attendance, staffing, and strategic planning
- Aided in everyday patient care while establishing a presence for the employees to trust and voice concerns
- Effectively trained staff on issues regarding client care, inventory control, life safety, human resource practices, accountability and abuse and neglect policies
- Participated in life safety drills and table top exercises to ensure client safety from fire, elopement, natural disasters and chemical spills
- Immersed in the 5 domains of NHA practice.
- Cold opened the new Bradley A. Sanders 40 bed Drug and Alcohol Complex as the first Director from key to opening.
Assistant Superintendent
Fircrest RHC And Nursing Facility
03.2018 - 12.2020
- Developed and implemented policies and procedures that delivered attainable and measurable results while improving efficiency and delivery of client care on our IDD and 4 star nursing facility campus
- Actively participated or chaired in QAPI, Ethics, Interdisciplinary Teams, Safety, Falls, Infection Control and other committees in regards to client care and goal setting
- Drilled and executed the five domains of practice effectively during the first six months of tenure at the facility with focus on continuing my skilled nursing administration experience
- Strategically participated in developing the budget for fiscal year 2022 and 2023 while also scrutinizing reports for accuracy and errors
- Actively participated and implemented Human Resource practices at the facility such as hiring practices, interviewing, disciplinary issues, FMLA, time and attendance, staffing, and strategic planning
- Aided in everyday patient care while establishing a presence for the employees to trust and voice concerns
- Effectively trained staff on issues regarding client care, inventory control, life safety, human resource practices, accountability and abuse and neglect policies
- Participated in life safety drills and table top exercises to ensure client safety from fire, elopement, natural disasters and chemical spills.
Regional Administrator
Washington Department Of Health And Social Service
05.2015 - 03.2018
- Lead over 645 employees including 21 direct reports and 17 offices from Federal Way, WA to the Canadian Border including the Seattle Metropolitan Area delivering basic food and needs to 2.5 million Washingtonians
- Responsible for facilities direction and policies of 17 offices, budget allocation, providing a positive working environment, and recruitment and retention of quality employees
- Member of Community Services Leadership Team that establishes policies and procedures for statewide delivery and oversight of programs
- Lead in Labor negotiations for the Region to include UMCC’s, grievances, demand to bargains, and all other oversight duties
- Administrator to all disciplinary/investigatory actions, reasonable accommodations, shared leave, FMLA and all other associated human resource rules and regulations
- Author of “Taking That Step”, where employees experience hands on with getting ready for interviews and resumes to change their family trees and career path
- Polished speaker and trainer
- Member of the Community Services Division Strategic Planning Team chairing reducing poverty by 50% by 2025
- Responsible for the metrics of the day to day business such as wait times, batch production, accuracy, and precision. (Region 2 held #1 metrics for all the above)
- Strong belief in employee recognition programs and respect for all employees
- Completed RESPECT training for DSHS.
Assistant Superintendent
Fircrest RHC And Nursing Facility
04.2014 - 05.2015
- Developed and implemented policies and procedures that delivered attainable and measurable results while improving efficiency and delivery of client care on our IDD and 4 star nursing facility campus
- Actively participated or chaired in QAPI, Ethics, Interdisciplinary Teams, Safety, Falls, Infection Control and other committees in regards to client care and goal setting
- Drilled and executed the five domains of practice effectively during the first six months of tenure at the facility with focus on continuing my skilled nursing administration experience
- Strategically participated in developing the budget for fiscal year 2022 and 2023 while also scrutinizing reports for accuracy and errors
- Actively participated and implemented Human Resource practices at the facility such as hiring practices, interviewing, disciplinary issues, FMLA, time and attendance, staffing, and strategic planning
- Aided in everyday patient care while establishing a presence for the employees to trust and voice concerns
- Effectively trained staff on issues regarding client care, inventory control, life safety, human resource practices, accountability and abuse and neglect policies
- Participated in life safety drills and table top exercises to ensure client safety from fire, elopement, natural disasters and chemical spills.
Assistant Superintendent, Assistant Director/Director
Rainier School IDD And Nursing Facility
07.2012 - 04.2014
- Lean/Six Sigma Leader for facility with Green Belt Certification from Villanova University
- Authored Procedures that affected day to day campus safety, performance review and procedural protocols
- Chaired Human Rights Committee that looked at admissions criteria for potential admissions to Skilled Nursing Facility and the ICF/ID portion of the campus
- Implemented facility wide overhaul of overtime/attendance procedures
- Assistant Director of PAT A, served as Director in absence of the Director
- Directly supervised Psychology, Recreation, Habilitation Plan Administrators, Skilled Nursing Facility and Case Management
- Authored grants and procedures for 900 employees and our clients with skilled nursing needs and those with developmental disabilities
- Chaired Human Rights Committee that dealt with issues from dual diagnosis to restraint approval.
Assistant Director
Mississippi Adolescent Center
07.2002 - 02.2012
- Served as Director of Mississippi Adolescent Center in the absence of Director
- Authored and implemented a 6.5 million dollar fiscal year cycle as head of Business Services and Assistant Director
- Director of 48 bed adolescent residential facility that entails admissions, discharges, referrals, public relations, community relations and intake
- ICF/ID contact for surveys and communication
- Primary function is the Director of Support Services that supervised Human Resources, Business Services, Healthcare Services, Staff Education, Dietary Services, Maintenance Services, Housekeeping, Record Administration, Payroll (Contract and Salaried), Purchasing, and Contract Staff Members
- Supervised 31 direct employees of Mississippi Adolescent Center
- Director of Human Resources responsible for all hiring, classifications, investigations, discipline, terminations, volunteer services, FMLA, performance appraisals, workman’s compensation, staff training and other facets of day to day Human Resources activities
- Director of Business Services that encompasses Salary Administration, Purchasing, Accounts Payable, Payroll, Travel Reimbursement, Vendor Acquisition
- Director of Healthcare Operations responsible for supervision and coordination of all healthcare related functions
- Primary author of 3.9 million dollar budget for FY2012 for MAC
- This includes Salaries, Contractual, Commodity, Travel and Equipment categories as well as special fund cash balances
- Supervised Dietary Services in all aspects of day to day operations from food purchasing, budgeting, staffing, and regulatory management
- Author of MAC Facility Disaster Plan and the Coordinator for MAC
- In depth knowledge of legislative and governmental practiced initiatives on a state and local level
- Planned, Organized, and Instructed 90 plus member staff on operations, policies, procedures, and mandates from the Department of Mental Health
- Planned, Organized, and Implemented all orientation elements concerning new employees including scheduling, subject matter, and various aspects of expected job
- Author, Organize and Conduct 6-10 in-services a month to ensure employee competency in areas of concern such as Abuse and Neglect, Required Forms, Body Mechanics, Roadside Emergencies, etc
- Investigated, Hired, and participated in RIF and terminations in conjunction as Director of Human Resources.
Education
Healthcare Administration
Texas Tech University Health Sciences Center
Lubbock, TXMaster of Education -
William Carey College
05.2005
Bachelor of Arts - History
University of Southern Mississippi
12.1998
Skills
- Proficient in 5 Domains of NHA Practice
- Fiscal Efficiency/Budgeting
- Performance Improvement
- Employee Recruitment and Hiring
- Staff Management
- Personnel Management
- Regulatory Requirements
- Organizational Leadership
- Human Resources
- Public Relations
Activities
- Lean Six Sigma Certified. Villanova University.
- Certified Public Manager, Mississippi
- Graduate Stennis Institute of Leadership, Mississippi
- RESPECT Certified Trainer, Washington
Timeline
Nursing Home Administrator
Cross Timbers Rehabilitation And Healthcare
04.2023 - Current
Nursing Home Administrator
Great Oaks Rehabilitation And Healthcare
03.2022 - 03.2023
Assistant Nursing Home Administrator (AIT) License
James T. Champion Nursing Facility
01.2021 - 03.2022
Assistant Superintendent
Fircrest RHC And Nursing Facility
03.2018 - 12.2020
Regional Administrator
Washington Department Of Health And Social Service
05.2015 - 03.2018
Assistant Superintendent
Fircrest RHC And Nursing Facility
04.2014 - 05.2015
Assistant Superintendent, Assistant Director/Director
Rainier School IDD And Nursing Facility
07.2012 - 04.2014
Assistant Director
Mississippi Adolescent Center
07.2002 - 02.2012
Healthcare Administration
Texas Tech University Health Sciences Center
Master of Education -
William Carey College
Bachelor of Arts - History
University of Southern Mississippi
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