Juniper Communities/Watercrest Senior Living Group
Austin,TX
18
years of professional experience
1
Certification
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
Regional Clinical Operations Specialist
1 Year 4 Months
Juniper Communities/Watercrest Senior Living Group | 05.2025 - Current
Led transition from Juniper to Watercrest across all Texas communities, including IL, AL, and SNF
Increased clinical complexity in all settings to allow communities to better serve the populations in their respective market
Enhanced clinical complexity in all settings, improving service delivery to populations in respective markets
Staffing guidelines realigned to meet clinical needs while minimizing overtime and maximizing care delivery
Improved financial performance by turning NOI positive in one community after five years of losses. (+40K) in one community for the first time in 5 years
Realigned staffing guidelines to meet clinical needs, reducing overtime while optimizing care delivery
New technologies introduced to three communities that allow for increased resident interaction, 23% fall reduction, and increased LOS.
Director of Nursing Services
1 Year 1 Month
Caraday Healthcare | 04.2024 - 05.2025
Facilitated clinical practices across 13 of 22 communities in Texas, enhancing service delivery
Eliminated agency usage across the portfolio
Developed mechanisms to monitor federal and state regulatory quality measures through both PBJ reporting and QAPI.
Developed outcome measurement tools, improving visibility for census and clinical complexity management
Streamlined reporting tools to assist the communities and executive leadership
Streamlined reporting tools, providing critical insights to communities and executive leadership
Regional Clinical Specialist
3 Years 1 Month
Lifecare Services | 12.2020 - 01.2024
Supported clinical practices across 18 communities in 6 states, enhancing overall service delivery
Developed and initiated QAPI reporting platform across a division consisting of 58 communities
Streamlined reporting tools to assist the communities and executive leadership
Worked with and helped design EHR dashboard in Yardi that allowed for improved efficiencies and streamlining of data
Streamlined reporting tools to improve accessibility and clarity for communities and executive leadership
Designed EHR dashboard in Yardi, facilitating data management and operational efficiency
Chief Nursing Officer
1 Year 2 Months
PAM Rehab of Round Rock | 10.2019 - 12.2020
Oversaw nursing, respiratory, and dietary departments to ensure operational efficiency
Managed the FTE budget for clinical departments.
Oversee all day to day nursing, respiratory, and dietary departments
Responsible for all management of the FTE budget for clinical departments
CEO
2 Years 9 Months
Encompass Health Rehabilitation Hospital of Austin | 01.2016 - 10.2018
Successfully combined the operations of two existing hospitals into one location in order to optimize daily operations and improve EBITDA by more than 40%
Lead hospital to produce 90% discharge to community and under 6% discharge to acute
Recruited and retained physicians across multiple care settings, expanding medical staff from 2 to 10 specialties
Re-aligned marketing strategies to enhance community engagement and achieve 85% occupancy
Re-aligned marketing strategies to optimize census and focus on community needs allowing for 85% occupancy
Actively pursued and obtained Disease Specific Certifications in Stroke and Oncology
Elevated patient satisfaction scores to 91.3 within 7 months
CNO
1 Year
Encompass Health Rehabilitation Hospital of Austin | 01.2015 - 01.2016
Lead and managed nursing department for 83 bed inpatient rehab
Responsible for oversight of all patient care, including managing supply chain and optimizing products for patient care use
Oversaw all patient care, including the management of supply chain and optimization of products for patient care use.
Oversaw approximately 103 FTEs.
Oversaw all hiring processes and managed policy implementation.
Reduced contract labor to $0 and increased PRN pool by 20% within 90 days of hire
Obtained Disease Specific Certifications in Stroke and Amputee
CNO/CCO
2 Years
Cornerstone Healthcare Group Austin | 01.2013 - 01.2015
Led and managed clinical departments of 157-bed LTACH, including nursing, therapy, pharmacy, radiology, and respiratory services
Coordinated and developed in-house programs to increase revenue and minimize reliance on vendors: EBITDA impact of ~ 330k per year
Developed High Acuity Training program that will be utilized in all 19 hospitals in the portfolio
Developed Clinical educator position and description for all 19 hospitals to ensure staff is receiving quality training and remaining current on best practice
Developed clinical educator role across all 19 hospitals to enhance staff training quality and ensure alignment with best practices
Reduction in turnover by more than 50% while maintaining appropriate skill mix
Redesigned processes using LEAN approach, empowering staff with ownership in daily activities, resulting in year-over-year increase in staff satisfaction of ~ 25%
RN House Supervisor
2 Years
Scott & White Round Rock | 01.2011 - 01.2013
Oversaw operations of 6 acute care inpatient units
Developed and implemented workflows for charge nurses and House Supervisors to enhance operational efficiency
Implemented and developed work flows for charge nurses and other House Supervisors
Collaborated with directors and CNO to monitor and enhance HCAHPS using LEAN management techniques
Coordinated patient transfers to and from the facility according to individual needs
Supported recruitment and retention efforts for CV ICU nurses for new 26-bed ICU, contributing to establishment of new open-heart program
RN House Supervisor, Wound Care Coordinator
2 Years
HealthSouth Rehabilitation Hospital of Austin | 01.2009 - 01.2011
Implement direct patient care for up to 8 patients per section
Performed admission and discharge planning for patients returning to the community and to other facilities
Coordinated with physical, occupational, and speech therapy to enhance patient functionality and quality of life
Educated patients, families, and caregivers on post-discharge needs to facilitate smooth transitions.
Assist in orientation of new staff members as a certified preceptor.
Monitored budget for nursing department materials to ensure efficient use of resources. of materials in nursing department
Oversaw full-time equivalents and employee performance to optimize staffing levels. along with NHPPD
RN/LVN
2 Years
HealthSouth Rehabilitation Hospital of Austin | 01.2009 - 01.2011
Conducted intake assessments for new patients with wounds and lymphedema to establish care plans.
Evaluated vascular status and assessed eligibility for hyperbaric treatment to optimize patient outcomes.
Developed comprehensive nutritional profiles for patient care plans.
Coordinated patient care with inpatient and home health facilities to ensure continuity and comprehensive treatment.
Education
Masters - Healthcare Administration
Seton Hall University | South Orange, NJ | 01-2013
Associates - Nursing
Austin Community College | Austin, TX | 01-2009
Bachelor of Science - Biology
University of Central Arkansas | Conway, AR | 01-2005
Skills
Regulatory compliance
Clinical operational efficiency
Clinical program development
Strategic planning
Operations coordination
Risk mitigation
Process planning
Interdepartmental communication
Certification
RN License, CPR Certification, BLS Certification
Personal Information
Title: Regional Clinical Specialist
Section name
-Leader who performs well in both clinical and non-clinical environments.
-Able to identify areas of process improvement and utilize LEAN management techniques to make them as efficient as possible while maintaining regulatory compliance.
-Dynamic team builder.
Timeline
Regional Clinical Operations Specialist
Juniper Communities/Watercrest Senior Living Group
05.2025 - CurrentRead More
Director of Nursing Services
Caraday Healthcare
04.2024 - 05.2025Read More
Regional Clinical Specialist
Lifecare Services
12.2020 - 01.2024Read More
Chief Nursing Officer
PAM Rehab of Round Rock
10.2019 - 12.2020Read More
CEO
Encompass Health Rehabilitation Hospital of Austin
01.2016 - 10.2018Read More
CNO
Encompass Health Rehabilitation Hospital of Austin
Regional Director of Clinical Operations and Admin at Residential Home HealthRegional Director of Clinical Operations and Admin at Residential Home Health