Kylee Carter

• Review resident assessments, service plans, physician orders, and care documentation for accuracy and compliance.
• Monitor compliance with California Title 22 RCFE regulations, DPSS and local health department requirements.
• Ensure medication management systems meet regulatory standards, including storage, labeling, documentation, and destruction.
• Conducted routine internal audits of resident records, medication administration records (MARs), care plans, and incident reports to identify compliance gaps.
• Developed and implemented quality assurance audits and compliance tracking tools to ensure adherence to regulatory standards.
• Monitor infection control practices and clinical protocols.
• Tracked incident reports, falls, injuries, and unusual occurrences, recommending corrective actions to enhance resident safety.
• Prepare for licensing inspections, surveys, and complaint investigations.
• Assist with Plan of Correction (POC) development and follow-up monitoring.
• Provide ongoing education on Title 22 compliance and clinical best practices.

Provide leadership and direction for all facility departments including clinical services, operations, dining, housekeeping, maintenance, and administration.

• Develop and implement strategic goals, policies, and procedures to ensure quality care and business growth.
• Promote a resident-centered culture focused on dignity, safety, and quality of life.
• Ensure compliance with California Department of Social Services (CDSS) Title 22 regulations, local health and fire codes, and other applicable laws.
• Oversee licensing visits, audits, and surveys; develop and implement Plans of Correction (POC) as needed.
• Maintain facility policies, procedures, and documentation in compliance with state and federal regulations.
• Ensure residents receive appropriate care, services, and supervision according to individual care plans and physician orders.
• Oversee admission, assessment, service plan development, and discharge processes.
• Address resident and family concerns, grievances, and satisfaction initiatives.
• Oversee budgeting, financial performance, billing, and revenue cycle management.
• Monitor expenses, manage contracts, and ensure fiscal responsibility.
  Develop marketing and census-building strategies
• Represent the facility in the community, hospitals, SNFs, referral agencies, and professional organizations.
• Build relationships with residents, families, physicians, and external partners.
  Promote the facility’s brand, reputation, and occupancy growth.
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  Ensure emergency preparedness, disaster planning, and infection control practices.
  Monitor incident reports, complaints, and corrective actions.
  
  
  
  

• Consistently provided professional, friendly, and engaging service
• Skillfully promote and serve items on the menu, and upsale weekly restaurant's specials
• Display enthusiasm and knowledge about the restaurant's menu and products
• Assemble carry out orders and complete special requests for guests
• Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
• Guided guests through menus while demonstrating thorough knowledge of the food, beverages, and ingredients
• Handled payments including cash, credit, and debit cards in a professional manner.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

• Assisted in appointment scheduling, answering phones, greeting patients, filing, Medical Records Management and Charting
• Assisted the physician with urine analysis, patient exams, taking and recording vitals, injections, EKG's and preparing rooms for patients.

• Answered all phone calls incoming and outgoing of office
• Scheduled all appointments accommodating to the office and client availability
• Dealing with cancellations and no show for appointments
• Explained types of services we offer as well as prices
• Explained how services work and what services include
• Listened and noted feedback of client's concerns or pleasure with their visit
• Maintained the organization and cleanliness of the office.