Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bradley Driss

Racine,WI

Summary

Results-driven professional with a strong background in paint mixing and customer relations, consistently enhancing store standards and client satisfaction at Kortendick Ace Hardware. As Owner Operator of Drisspaints, successfully led productivity initiatives and employee development, fostering notable client loyalty and project success. Core competencies include team leadership, operational efficiency, and customer engagement. Committed to driving continuous improvement in service delivery and client experiences.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Paint Department Associate

Kortendick Ace Hardware
Racine, WI
03.2023 - Current
  • Cleaned shelves, counters and tables to maintain organized store.
  • Organized storage areas in order to maintain an efficient work environment.
  • Answered phone calls from customers regarding product information and availability.
  • Stocked shelves, racks and displays with paint products according to store standards.
  • Demonstrated knowledge of paint types, faux and decorative finishes, painting tools and adhesives, solvents and caulk to offer customized recommendations for customer projects.
  • Recommended, selected and located merchandise based on customer desires.
  • Maintained cleanliness of the department by dusting shelves, sweeping floors and taking out trash regularly.
  • Followed established procedures for mixing, measuring, tinting and blending paints and stains.
  • Greeted customers to determine wants or needs.
  • Provided technical advice on product selection and application methods.
  • Mixed custom colors to match customer needs using a computerized color matching system.
  • Demonstrated proper techniques for painting and staining surfaces to customers.
  • Identified needs of customers promptly and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Owner Operator of Drisspaints

Drisspaints
Milwaukee, WI
05.2020 - 11.2023
  • Provided direction and guidance to employees.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Ensured compliance with local, state, and federal regulations.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
  • Managed daily operations of business, including hiring and training staff.
  • Delegated work to staff, setting priorities and goals.
  • Covered surfaces and furnishings with cloth and plastic to protect from paint drops.
  • Primed and sealed unfinished wood, plastic and metal surfaces to prepare for additional coats of paint and other finishing substances.
  • Used power and hand tools safely and effectively.
  • Set up scaffolding and ladders to access elevated surfaces safely, following OSHA, and company guidelines for proper equipment usage.
  • Smoothed and finished surfaces on walls, trim and cabinetry.
  • Mixed paints and solutions and monitored consistencies.
  • Completed high-volume weekly painting jobs with consistently positive customer feedback.
  • Met with clients to discuss color and finish options and other design details.
  • Stained woodwork including cabinets, doors and furniture pieces upon request.
  • Selected appropriate materials such as primers, paints, thinners, varnishes and stains in accordance with job requirements.
  • Vacuumed up dust after sanding surfaces prior to painting them.

Education

High School Diploma -

Bricker Academey
Saukville, WI
06-1997

Skills

  • Sales techniques
  • Creativity and innovation
  • Paint mixing proficiency
  • Safety protocol adherence
  • Record keeping
  • Project estimation accuracy
  • Human resource management
  • Customer relations
  • Labor relations
  • Bidding processes
  • Client engagement optimization
  • Employee development

Certification

  • OSHA 10/30
  • Lead Safe Milwaukee Co.

Timeline

Paint Department Associate

Kortendick Ace Hardware
03.2023 - Current

Owner Operator of Drisspaints

Drisspaints
05.2020 - 11.2023

High School Diploma -

Bricker Academey

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Bradley Driss