Bradley Galvez
Birmingham,Al
Summary
Adept at elevating customer experiences, I leveraged my expertise in liquor, beer, and wine at Seasons 52 to significantly boost sales through suggestive selling and superior service. As a Shift Manager at Macaroni Grill, I honed my leadership skills, ensuring compliance and enhancing team performance. My knack for anticipating guest needs and maintaining a pristine bar environment underscores my reliability and commitment to excellence.
Overview
17
17
years of professional experience
Work History
Bartender
Seasons 52
06.2015 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Shift Manager
Macaroni Grill
01.2008 - 06.2015
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Counted registers and cleaned and secured shop at end of shift.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
Education
High School Diploma -
Paris High School, Paris, Il, Us
05-2007
Skills
- Maintaining a clean bar
- Identification verification
- Liquor, beer, and wine knowledge
- Recipe and menu memorization
- Responsible Alcohol Service
- Suggestive Selling
- Anticipating guest needs
- Payment Processing
- Bar restocking
- Highly reliable
Timeline
Bartender
Seasons 52
06.2015 - Current
Shift Manager
Macaroni Grill
01.2008 - 06.2015
High School Diploma -
Paris High School, Paris, Il, Us
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