Bradley Herrera
15519 Georgia Paramount,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Heras Party Supply
Paramount
05.2019 - Current
- Deliver, coordinate proper set up for chairs and canopies, ensuring customer satisfaction based on clients' specific requests.
- Coordinate pick up after the event.Ensure inventory control.
- Provide customers with information, precise pricing for events over the phone to finalize event booking.
- Maintaining an upbeat, positive interaction with clients to provide excellent customer service.
Customer Service Representative
Home Depot
Paramount
07.2020 - 07.2021
- Deliver exceptional customer service, assisting clients with product selection and inquiries.
- Load and unload merchandise, Restocking merchandise in a proper time frame to maintain full inventory.
- Maintaining a well organized sales floor, keeping an accessible area for customers to make it a pleasant experience .
Sorter Operations Associate
UPS
Los Angeles
10.2019 - 07.2020
- Unload, organize incoming packages.Ensuring accurate and efficient processing.
- Utilized scanning equipment to track and verify package details upon arrival to assure correct sorting.
- Working in a efficient pace to ensure tasks were completed on time.
Education
Cerritos College
Norwalk, CA08-2021
Paramount High School
Paramount, CA05-2016
Skills
- Bilingual (Spanish)
- Data Entry
- Proficient in Microsoft
- Strong communication skills
- Account updating
- Inbound and Outbound Calling
- Complaint resolution
- Product Knowledge
Timeline
Customer Service Representative
Home Depot
07.2020 - 07.2021
Sorter Operations Associate
UPS
10.2019 - 07.2020
Customer Service Representative
Heras Party Supply
05.2019 - Current
Cerritos College
Paramount High School
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