Talented shift supervisor with 7 years of experience managing, training and overseeing employees. Highly knowledgeable expert in production with proven methods for improving efficiency. Priority on customer service in fast-paced environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift Manager
MOD Pizza
Naperville, Illinois
08.2016 - Current
Developed and maintained positive working relationships with staff, customers, and vendors.
Oversaw the training of new employees on customer service. as well as provided coaching and guidance to team members when necessary to improve performance.
Upheld company standards and compliance requirements for operations.
Identified needs of clientele promptly and efficiently.
Administrative Assistant
Portillos
Naperville, IL
02.2014 - 04.2015
Answered questions from customers regarding products and services offered by the company.
Provided secretarial and assistant office management.
Managed physical and digital files, monitored spreadsheets and updated records regarding cash handling and management.
Intern
Online Business Applications
Woodridge, IL
06.2013 - 08.2013
Provided administrative support by completing tasks such as filing documents and scheduling meetings.
Prepared invoices, purchase orders, and expense reports according to company policies.
Supported various program activities, assisting with administrative tasks.
Education
High School Diploma -
Plainfield East High School
Plainfield, IL
05.2013
Skills
Quality Assurance
Staff Development
Team Development
Relationship Building
Training and Mentoring
Mentoring and Coaching
Flexible Schedule
Interpersonal Skills
Energetic and Enthusiastic
Affiliations
Game Master; currently running a success game for over 2 years. Teamwork, critical thinking skills, and imaginative problem solving are required for the team to be successful
Certification
Received professional restaurant management training, and certification the be able to train and lead the company's standards and values.