Bradley Nuckols
Thornton,CO
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Windows and Five9 user. Boosted system performance by thoroughly evaluating and correcting different hardware and software issues.
Overview
6
6
years of professional experience
Work History
Computer Repair Technician
Self
Denver, CO
01.2018 - 04.2022
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Refurbished used computers and technological equipment, saving companies money.
- Disassembled computers to perform diagnostics and check for repair needs.
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Refurbished used computers and technological equipment, saving companies money
Phone Representative
Broadridge Financial Solutions C/O 24-7 Intouch
Aurora, CO
04.2016 - 01.2018
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Educated customers on company systems, form completion and access to services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered average of 30 calls, and emails per day, addressing customer inquiries, solving problems and providing product information.
Education
Associate of Applied Science - Cyber Security
Front Range Community College
Westminster, CO01.2023
Associate of Applied Science - Electrical Engineering
Front Range Community College
Westminster, CO01.2006
Skills
- New Systems Testing
- Complex Problem Solving
- Attention to Detail
- Electrical Component Replacement
Additional Information
Specialized in "retro" or "vintage" computer systems including preventive maintenance, board level repair and restoration. Avid computer gamer of both new and old games. Aspiring D&D player looking for a new home now that restrictions are lifting.
Timeline
Computer Repair Technician
Self
01.2018 - 04.2022
Phone Representative
Broadridge Financial Solutions C/O 24-7 Intouch
04.2016 - 01.2018
Associate of Applied Science - Cyber Security
Front Range Community College
Associate of Applied Science - Electrical Engineering
Front Range Community College