Bradley Ring
Vadnais Heights,MN
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
14
14
years of professional experience
Work History
Service Advisor
Apple Ford White Bear Lake
07.2022 - 07.2025
- Maintained high customer satisfaction standards to meet or exceed targets.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Trained staff on operating procedures and company services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Assistant Manager
Walmart
08.2011 - 06.2022
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
North Branch High School
North Branch, MN07-2007
Skills
- Bill preparation
- Vehicle assessment
- Service recommendations
- Handling customer complaints
- Call center operations
- Computer skills
- Staff education and training
- Data entry
- Performance goals
- Customer service
- Maintenance reporting
- Repair quality inspections
- Service scheduling
- Strong work ethic
- Service estimates
- Tech-Savvy
Timeline
Service Advisor
Apple Ford White Bear Lake
07.2022 - 07.2025
Assistant Manager
Walmart
08.2011 - 06.2022
North Branch High School
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