Bradley Shaffer
Youngstown
Summary
Skilled Nail Technician with comprehensive experience in manicure and pedicure services, nail art, and client relationship management. Strong background in maintaining safe and sanitary work environments, staying up-to-date on the latest trends and techniques in nail care. Noteworthy skills include time management, customer service, creativity, and marketing of salon services. Previous employment has resulted in satisfied clientele due to consistent high-quality service delivery.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Shift Supervisor
Starbucks
Youngstown
09.2021 - Current
- Supervised team operations to ensure smooth workflow during shifts.
- Trained new staff on safety protocols and operational procedures.
- Monitored inventory levels and coordinated stock replenishment activities.
- Conducted regular inspections to maintain quality and safety standards.
- Assisted in scheduling staff shifts to optimize coverage and productivity.
- Resolved employee conflicts through effective communication and mediation strategies.
- Collaborated with management on training programs for employee development.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Resolved customer complaints and reported issues to senior management.
- Monitored staff performance to ensure quality standards were met.
Nail Technician
Self Employed
Warren
07.2017 - 01.2022
- Provided nail care services using professional tools and techniques.
- Maintained cleanliness and sanitation of work area and equipment.
- Educated clients on proper nail maintenance and care practices.
- Performed manicures, pedicures, and nail enhancements with attention to detail.
- Collaborated with team members to ensure a positive client experience.
- Followed safety protocols for product usage and client health standards.
- Updated knowledge of current nail trends and techniques through training sessions.
- Performed filing, buffing, polishing, trimming, cuticle removal and application of artificial nails as requested by customers.
- Developed creative designs on nails using a variety of colors and materials.
- Provided excellent customer service through friendly interactions with clients.
Crew Member
McDonald’s
Hubbard
08.2015 - 01.2018
- Provided nail care services using professional tools and techniques.
- Maintained cleanliness and sanitation of work area and equipment.
- Educated clients on proper nail maintenance and care practices.
- Performed manicures, pedicures, and nail enhancements with attention to detail.
- Collaborated with team members to ensure a positive client experience.
- Followed safety protocols for product usage and client health standards.
- Updated knowledge of current nail trends and techniques through training sessions.
- Performed filing, buffing, polishing, trimming, cuticle removal and application of artificial nails as requested by customers.
- Developed creative designs on nails using a variety of colors and materials.
- Provided exceptional customer service during high-volume shifts.
- Operated cash register efficiently for accurate transactions.
- Prepared food items according to safety and quality standards.
- Maintained cleanliness of dining and kitchen areas regularly.
- Assisted team members in training new crew members effectively.
- Collaborated with team to ensure timely order fulfillment.
- Handled customer inquiries and resolved issues promptly.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
Education
Cosmetologist - Cosmetology
Trumbull County Career And Technical Center (TCTC)
Warren, OH 08.2015 - 05.2018
Skills
- Inventory management
- Quality control
- Cash handling
- Customer relationship management
- Conflict resolution
- Sanitation practices
- Product knowledge
- Creative nail design
- Client education
- Nail care techniques
- Attention to detail
- Nail repair
- Nail health assessment
- Acrylic sculpting
- Time management
- Problem-solving skills
- Schedule maintenance
- Product upselling
Timeline
Shift Supervisor
Starbucks
09.2021 - Current
Nail Technician
Self Employed
07.2017 - 01.2022
Crew Member
McDonald’s
08.2015 - 01.2018
Cosmetologist - Cosmetology
Trumbull County Career And Technical Center (TCTC)
08.2015 - 05.2018