Bradley Smith
San Antonio,Texas
Summary
Dynamic Assistant Manager at Papa John's Pizza with a proven track record in enhancing customer satisfaction and team performance. Skilled in money handling and decision-making, I successfully trained staff and implemented marketing strategies that boosted engagement. Committed to fostering a collaborative environment while ensuring operational excellence and quality service.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Papa John's Pizza
San Antonio, TX
12.2025 - 03.2026
- Assisted in daily operations, ensuring efficient workflow and customer satisfaction.
- Trained new staff on standard operating procedures and best practices.
- Collaborated with management to develop marketing strategies that increased customer engagement.
- Monitored inventory levels and coordinated replenishment to minimize shortages.
- Resolved customer complaints promptly, maintaining positive relationships and loyalty.
- Analyzed sales data to inform inventory decisions and promotional efforts.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Server
Pizza Hut
San Antonio, TX
02.2023 - 12.2025
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Island Cafe
Port Aransas, TX
12.2023 - 08.2024
- Delivered exceptional customer service, ensuring guest satisfaction throughout dining experience.
- Collaborated with kitchen staff to streamline order delivery and improve efficiency.
- Managed cash register operations, accurately processing payments and balancing tills.
- Assisted in training new servers on menu items and service protocols.
- Recommended daily specials and upsold menu items to increase sales opportunities.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Automotive Technician
Econo Lube N' Tune
San Antonio, TX
04.2015 - 11.2022
- Diagnosed and repaired automotive systems including brakes, engines, and transmissions.
- Conducted routine maintenance services such as oil changes and tire rotations to ensure vehicle performance.
- Utilized diagnostic equipment to identify issues, improving troubleshooting efficiency.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Maintained organized work area, adhering to safety and cleanliness standards at all times.
- Assisted in training junior technicians on repair techniques and shop protocols.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
Team Meamber
Little Ceasars Pizza
San Antonio, TX
01.2013 - 02.2015
- Operated kitchen equipment efficiently to prepare food items consistently.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Assisted in inventory management by restocking supplies as needed during busy shifts.
- Delivered exceptional customer service, resolving issues promptly to enhance guest satisfaction.
- Prepared pizzas and other menu items according to standard recipes, ensuring quality and consistency.
Education
High School Diploma -
John Jay High School
San Antonio, TXSkills
Customer service
Money handling
Team leadership
Decision-making
Timeline
Assistant Manager
Papa John's Pizza
12.2025 - 03.2026
Server
Island Cafe
12.2023 - 08.2024
Server
Pizza Hut
02.2023 - 12.2025
Automotive Technician
Econo Lube N' Tune
04.2015 - 11.2022
Team Meamber
Little Ceasars Pizza
01.2013 - 02.2015
High School Diploma -
John Jay High School