Results-driven Fulfillment Manager with a proven track record in order fulfillment, inventory management, and logistics coordination. Adept at optimizing workflows and enhancing productivity to drive operational excellence.
Directed production planning and work order execution through NetSuite ERP, ensuring efficient conversion of raw materials to finished goods.
Maintained inventory accuracy through regular reconciliation, cycle counts, and process improvements.
Led warehouse optimization initiatives that increased productivity and reduced order processing times.
Established quality assurance standards and inspection procedures to ensure product excellence and minimize returns.
Administered all customer and vendor RMA activities, including return authorization, equipment evaluation, repair disposition, credit processing, and vendor claim management.
Coordinated with Purchasing, Operations, and Customer Service teams to support demand forecasting, inventory planning, and fulfillment objectives.
Drove continuous improvement initiatives that streamlined workflows, improved operational efficiency, and enhanced customer service levels.
Order Control Associate
Enseo
Plano, TX
10.2015 - 11.2018
Collaborated with project management to guarantee timely equipment delivery for projects.
Coordinated drop shipments and managed logistics with local warehouses and third-party providers.
Submitted international shipment paperwork to ensure compliance with regulations.