Quote
Summary
Accomplishments
Skills
Work History
Education
Work Availability
Hobbies
Timeline
Hi, I’m

Bradley Roberts

Tampa,FL

Quote

Today you are You, that's truer than True; there's no on alive who's Youer than You!
Dr. Seuss

Summary

Hardworking and passionate leader with excellent administrative skills and experience, with proven expertise in customer service and in resolving conflicts from providing exceptional service and quality obtained from years of hands-on experience in multiple industries.

Accomplishments

Accomplishments
  • Supervised team of 96 performers.
  • Collaborated with New Tampa Players in the development of Tampa chapter of The Penguin Project.
  • Optimized training procedure and material to elevate hiring and training process.

Skills

  • Spanish Language, Intermediate
  • MS Office
  • Team Management
  • Travel Itineraries
  • Customer Needs Assessments
  • Music and Dance Instruction
  • Organization and Time Management
  • Training and Development

Work History

Norwegian Cruise Line

Cruise Specialist
08.2022 - Current

Job overview

  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Implemented automated office systems, optimizing client, and data communications as well as records management.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.

New Tampa Players

Music Director/Dance Choreographer
08.2018 - Current

Job overview

  • Developed and maintained relationships with artists, producers and other music professionals.
  • Led live music performances and rehearsals, directing casts of up to 96 to achieve top-notch performances.
  • Directed groups at rehearsals and live or recorded performances to achieve desired effects such as tonal and harmonic balance dynamics, rhythm, and tempo.
  • Studied scores to learn music in detail and develop interpretations.

Accelerated Waste Solutions

Trainer
03.2021 - 05.2022

Job overview

  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored participant workflow and behaviors throughout training process.
  • Educated clients on proper use of products and systems.
  • Developed and implemented supplementary learning material to support structured lessons.

Starbucks

Shift Supervisor
02.2020 - 02.2021

Job overview

  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Center For Fine Arts At River Ridge

Stage Manager
03.2019 - 09.2019

Job overview

  • Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
  • Worked with director to develop effective use of rehearsal times.
  • Enforced safety measures due to potential stage equipment hazards.
  • Directed work of lighting and sound crews to coordinate efficient production operations.
  • Presented production ideas and determined creative scenarios for production and delivery.

Education

University of Tampa
Tampa, FL

Bachelor of Arts from Music Theatre
12.2016

University Overview

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Hobbies

Hobbies

Outside of work, I am very passionate about the theatre. I currently work with a local community theater with The Penguin Project and Ampersand, producing musical productions featuring casts and productions teams of children and young adults with special needs.

Timeline

Cruise Specialist
Norwegian Cruise Line
08.2022 - Current
Trainer
Accelerated Waste Solutions
03.2021 - 05.2022
Shift Supervisor
Starbucks
02.2020 - 02.2021
Stage Manager
Center For Fine Arts At River Ridge
03.2019 - 09.2019
Music Director/Dance Choreographer
New Tampa Players
08.2018 - Current
University of Tampa
Bachelor of Arts from Music Theatre

Similar Profiles

CREATE PROFILE
Bradley Roberts