Brady Biddy
Package Operations Manager
Lawton,OK
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Package Operations Manager
United Parcel Service
01.2019 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Analyzed and reported on key performance metrics to senior management.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
On Road Supervisor
United Parcel Service
01.2012 - 01.2019
- Spearheaded initiatives to improve efficiency, such as optimizing routes for better traffic flow and reduced congestion.
- Enhanced driver performance through comprehensive training programs and ongoing evaluation of skills.
- Collaborated with other supervisors to ensure consistent communication and adherence to company policies and procedures.
- Promoted a culture of safety by enforcing compliance with all relevant regulations and industry best practices.
- Evaluated employee performance regularly, providing constructive feedback for improvement as well as recognizing outstanding contributions.
Service Provider
United Parcel Service
01.2009 - 01.2012
- Consistently exceeded performance goals while exceeding expectations in delivering services.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Part Time Package Handler Supervisor
United Parcel Service
01.2007 - 01.2009
- Maintained compliance with industry regulations pertaining to package handling procedures.
- Conducted daily pre-shift meetings to ensure alignment of goals and expectations among team members.
- Promoted employee recognition programs to motivate high-performing team members.
- Collaborated with other department supervisors to optimize workflow processes across all shifts.
- Coordinated daily team schedules for optimal staff utilization and improved productivity.
Package Handler
United Parcel Service
09.2006 - 01.2007
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Education
Bachelor of Arts - History
Southwestern Oklahoma State University
Weatherford, OK 05.2001 -
Skills
Operations Management
Problem-Solving
Customer Service
Performance monitoring
Staff Management
Process Improvement
MS Office
Organizational Management
Operational Efficiency
Data Analysis
Operations Monitoring
Business Planning
Timeline
Package Operations Manager
United Parcel Service
01.2019 - Current
On Road Supervisor
United Parcel Service
01.2012 - 01.2019
Service Provider
United Parcel Service
01.2009 - 01.2012
Part Time Package Handler Supervisor
United Parcel Service
01.2007 - 01.2009
Package Handler
United Parcel Service
09.2006 - 01.2007
Bachelor of Arts - History
Southwestern Oklahoma State University
05.2001 -
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