Brady Dickason
Lorain,OH
Summary
Expert in strategic planning and problem-solving with a strong history of recruiting and training staff to meet business and customer needs. Proven ability to foster teamwork and respect for diverse backgrounds, contributing to organizational success. Highly productive in online commerce, with expertise in digital marketing strategies, e-commerce analytics, and customer relationship management. Strong communication and adaptability skills ensure efficient operations and high customer satisfaction in dynamic environments.
Overview
14
14
years of professional experience
Work History
Owner
Cakes by The Lake Bakery
Lorain, OH
11.2019 - Current
- Oversee operations of staff and company
- Handle training of new staff and current employees
- Monitor online presence of company’s brand and engage with users, strengthening customer relationships
- Handle Marketing of business on different platforms of social media and local ads
- Purchasing ingredients, supplies and decor
E-Business / Product Support Specialist
Sherwin Williams
Cleveland, OH
05.2014 - Current
- Provide customer support/Trouble Shooting for Punchout and BOPIS calls
- Provide advice for best products for the job and assist customers on application process
- Extensive knowledge on products and how to use PaintDocs to gather information
- Handle high call and Email volume from a diverse customer base
- Experience with IVAN & AOM orders through Product Support
- At Home Agent
- Sherwin Williams Brand Liaison
- Lean Certified
- Sherwin Williams Brand Liaison
Project Account Manager
Revenir
Lakewood, OH
10.2013 - 04.2014
- Tech Support: Daily (All tech calls and emails that come in & need follow-up)
- Oversee, direct, and organize the work of new acquisitions
- Handle high call volume from a diverse customer base
- All Tech/MAC related issues
- Peer mentoring
Assistant Commercial Manager
Autozone
Amherst, OH
12.2011 - 10.2013
- Dispatch deliveries to commercial account locations as well as other store locations in need of product.
- Assist customers on the application or use of store products, providing expertise and advice on the best product for the job.
- Responsible for servicing all commercial accounts
- Implement a variety of sales strategies
- Peer mentoring
- Provide on site exemplary customer service
Education
BA - Business Operations and Supply Chain Management, Information Systems
The University of Toledo
12.2024
Associates of Applied Business - Management
Lorain County Community College
Elyria, OH12.2024
Certification - Computer Information Systems, Networking
Lorain County Community College
Elyria, OH12.2025
Associate of Arts -
Lorain County Community College
Elyria, OH05.2016
Skills
- Training and leadership skills
- Microsoft Office proficiency
- Lean certification
- Creative thinking
- Interpersonal communication
- Leadership and time management
- Decision making
- Project management
- Customer service excellence
- Supply chain coordination
- Technical support expertise
- Employee training and development
- Brand marketing strategies
Timeline
Owner
Cakes by The Lake Bakery
11.2019 - Current
E-Business / Product Support Specialist
Sherwin Williams
05.2014 - Current
Project Account Manager
Revenir
10.2013 - 04.2014
Assistant Commercial Manager
Autozone
12.2011 - 10.2013
BA - Business Operations and Supply Chain Management, Information Systems
The University of Toledo
Associates of Applied Business - Management
Lorain County Community College
Certification - Computer Information Systems, Networking
Lorain County Community College
Associate of Arts -
Lorain County Community College