Years of professional IT experience
Brady Edwards
IT Technician
Norwalk,IA
Summary
Highly professional individual with 7+ years in the tech industry, with an additional 6 years in the military and the leadership skills to back it. I am goal oriented, precise, and never leave a task until it is finished. I am a trustworthy person with great people skills, and the attitude to match. I have a proven track record of improving efficiency and profitability with all companies I have worked for.
Overview
7
7
Work History
IT Hardware Technician
Principal Financial Group Inc
07.2024 - Current
- Collaborated with IT team members to optimize system functionality, sharing knowledge on best practices in hardware maintenance.
- Supported remote employees by assisting with home office setup and troubleshooting offsite hardware concerns as needed.
- Installed, configured and maintained computer systems and network connections.
- Maintained a 100% satisfaction rating across all tickets, and new hire setups.
Lead IT Help Desk
Brokers International
11.2022 - 06.2024
- Managed all help desk inquiries, assisting 150 + employees per month with system inquiries, software support, and hardware repair
- Maintained a comprehensive knowledge base of software product applications, engineering and design practices, and networking protocols
- Ensured that reported customer issues were resolved by logging tickets, creating knowledge base articles, and providing technical support 50 hours per week
Head Technician
iTech Guru's
09.2021 - 11.2022
- I stepped up to assist in other positions involving sales, as well as, hands on tech support
- Managed 5 employees, and verified repairs were done in a timely manner, and to 100% satisfaction
- Maintained the ability to troubleshoot any device that walked through the doors
- (Cellphones, Computers, Tablets, etc.)
Education
Army
Basic Combat Training
08-2016
High School -
Van Meter Community School
Van Meter, IA05.2016
Skills
- Customer Service
- Communication
- Time Management
- Computer literacy
- Microsoft Office
- Leadership
- PowerShell
- Complete understanding of ServiceNow, SharePoint, AzureAD
Awards
- Army Achievement Medal, 03/01/18
- Army Accommodation Medal, 12/01/19
- Army Achievement Medal, 11/01/18
Timeline
IT Hardware Technician
Principal Financial Group Inc
07.2024 - Current
Lead IT Help Desk
Brokers International
11.2022 - 06.2024
Head Technician
iTech Guru's
09.2021 - 11.2022
Army
Basic Combat Training
High School -
Van Meter Community School
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