Brady Elenz
Cedar Falls
Summary
An ambitious and driven student with a strong interest in in technological fields and economics. Proven skills in problem-solving, teamwork, and effective communication through the CAPS program. Passionate about pursuing a Bachelor's Degree in Finance through Western Governor's University to further develop expertise. Eager to network, learn from others, and explore new opportunities.
Overview
8
8
years of professional experience
Work History
Teller Service Representative
Veridian Credit Union
01.2024 - Current
- Enhanced customer satisfaction by providing efficient and accurate transaction processing.
- Reduced wait times for customers by efficiently managing a high volume of transactions daily.
- Maintained a balanced cash drawer, ensuring accuracy in all financial transactions.
- Assisted customers with account inquiries and resolved issues promptly, resulting in improved customer retention.
Delivery Manager
Godfathers Pizza
09.2022 - 09.2023
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Implemented quality control measures for all deliveries, resulting in fewer errors and increased customer satisfaction.
Business Solutions Associate
CAPS (Center For Advanced Professional Studies)
01.2023 - 06.2023
- Collaborated with industry professionals in the CAPS program
- Gained hands-on experience in problem-solving, teamwork, and effective communication
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
Guest Experience Coordinator
Carlos O'Kelly's
01.2022 - 07.2022
- Greeted guests upon arrival by providing warm welcome.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Coordinated special events, ensuring all details were executed flawlessly for memorable experiences.
- Contributed to overall team success by consistently meeting or exceeding performance metrics related to guest satisfaction.
Decorator/Register
Hurts Donuts
06.2021 - 06.2022
- Baked, decorated and displayed donuts per guidelines.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Dining Aide
Texas Roadhouse
08.2021 - 02.2022
- Assisted with dining services and maintained a high-quality dining experience for guests
- Quickly reset and dressed tables after customers left to enable speedy turnaround and guest flow.
Landscaper
FDK LLC
04.2016 - 10.2021
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
Education
Bachelor of Science - Finance
Western Governors University
Salt Lake City, UT05.2025
High School Diploma -
Cedar Falls High School
Cedar Falls, IA05.2023
Skills
- Problem-solving
- Teamwork
- Effective communication
- Agile Scrum
- Customer Service
- Critical Thinking
- Willingness to Learn
- Technology Solutions
- Business Solutions
- Economics
- Troubleshooting Skills
- Cash Handling
Accomplishments
- Earned a WGU Excellence Award for the exceptional nature of work submitted
- Earned a Veridian Service award for outstanding customer service.
- Microsoft 365 certified
Volunteering
Northeast Iowas Food Bank - Feb 2023
Community Main Street - Apr 2023
Hartman Reserve - May 2023
Timeline
Teller Service Representative
Veridian Credit Union
01.2024 - Current
Business Solutions Associate
CAPS (Center For Advanced Professional Studies)
01.2023 - 06.2023
Delivery Manager
Godfathers Pizza
09.2022 - 09.2023
Guest Experience Coordinator
Carlos O'Kelly's
01.2022 - 07.2022
Dining Aide
Texas Roadhouse
08.2021 - 02.2022
Decorator/Register
Hurts Donuts
06.2021 - 06.2022
Landscaper
FDK LLC
04.2016 - 10.2021
Bachelor of Science - Finance
Western Governors University
High School Diploma -
Cedar Falls High School
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