Hailey Lurz
Pasadena,MD
Summary
Detail-oriented professional with strong customer engagement and cash management skills. Experienced in billing processes and problem-solving, ensuring seamless transactions and accurate account management.
Overview
9
9
years of professional experience
Work History
Teller Service Representative
State Employees Credit Union of Maryland
09.2024 - Current
- Processed deposits, withdrawals, and transfers efficiently. Assisted with credit card and loan payments, facilitating seamless transactions. Supported loan paydowns and payoffs to ensure accurate account management.
- Executed member identity verification through driver's licenses and alternative methods.
- Facilitated initial deposit processes for new account openings.
- Facilitated product and service education for members, fostering strong relationships.
- Handled escalated member interactions and collaborated with internal and external departments.
- Executed accurate balancing of cash and checks to ensure financial integrity.
- Coordinated with team members to finalize daily balances, generating printed reports of coin totals and overall financial results.
Billing Specialist
Vintage Security
10.2022 - 05.2024
- Oversaw customer billing processes, including invoice generation, payment tracking, and receipt issuance.
- Managed accounts payable processes, ensuring accurate entry and timely payment of invoices.
- Oversaw overdue account monitoring, processed payments, and resolved billing discrepancies.
- Verified account details and assisted with job closeouts. Supported completion of job closeouts and maintained accurate account records.
Front Office Assistant
Geresbeck's Supermarket & Bakery
01.2021 - 10.2022
- Executed processing of customer orders, cashier transactions, refunds, money orders, and bank deposits.
- Oversaw daily cash counts and reconciliation of cashier tills.
- Utilized Microsoft Excel to monitor and analyze store data trends.
- Managed merchandise stocking and provided customer assistance to enhance shopping experience.
Cashier
Green Valley Marketplace
03.2018 - 01.2021
- Delivered exceptional customer service by efficiently processing transactions.
- Processed online orders and supported customers with inquiries and issues. Addressed customer questions and concerns regarding orders and facilitated their resolutions. Assisted customers in navigating their online orders and provided solutions to their challenges.
- Facilitated coordination of delivery orders through DoorDash.
Education
High School Diploma -
Northeast High School
PasadenaSkills
- Customer engagement
- Billing and Accounts Payable
- Data Entry and Verification
- Excel and Word
- Cash Management
- Team collaboration
- Problem solving
Timeline
Teller Service Representative
State Employees Credit Union of Maryland
09.2024 - Current
Billing Specialist
Vintage Security
10.2022 - 05.2024
Front Office Assistant
Geresbeck's Supermarket & Bakery
01.2021 - 10.2022
Cashier
Green Valley Marketplace
03.2018 - 01.2021
High School Diploma -
Northeast High School