Marifer germosen
Costumer service representative
Lawrence,MA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in costumer service representative industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
3
3
years of professional experience
Work History
Teller Service Representative
Digital Federal Credit Union
11.2022 - 02.2023
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
Costumer Service Representative
Greater Lawrence Family Health Center
07.2020 - 10.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Greater lawrence technical school
2021
Associate degree - nursing
Northern essex community college
45 Franklin St Lawrence Skills
- Microsoft PowerPoint
- Microsoft Word
- Call Center Operations
- Customer Service
- Problem-Solving Ability
- Customer Support
- Verbal and Written Communication
- Problem-Solving Skills
- Appointment Scheduling
- Providing Customer Support
- Teller Support
Additional Information
- Memorize all products codes Operate cashier machine Cash management Communicate with customer Customer service representative - 401 gri n brook park 2021
- Handling calls, scheduling and rescheduling patients appointments. Refereeing patients to the right department and sending messages to doctors, medical assistants , nursing and other sta .computer skill and fluently in Spanish and English. Digital federal credit union -209 N main st, Andover
- Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, and opening and closing of accounts
Languages
Spanish
Native or Bilingual
Timeline
Teller Service Representative
Digital Federal Credit Union
11.2022 - 02.2023
Costumer Service Representative
Greater Lawrence Family Health Center
07.2020 - 10.2022
Greater lawrence technical school
Associate degree - nursing
Northern essex community college
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