Brady Payton
Pensacola
Summary
Dynamic server with a strong work ethic and exceptional customer service experience at Texas Roadhouse. Proven ability to enhance guest satisfaction and foster repeat business through effective communication and conflict resolution. Skilled in cash handling and process improvement, consistently delivering memorable dining experiences.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Texas Roadhouse
12.2024 - Current
- Provided exceptional customer service to enhance guest satisfaction and foster repeat business.
- Assisted in maintaining cleanliness and organization of dining area to meet health and safety standards.
- Efficiently managed order taking and delivery to ensure timely service during peak hours.
- Collaborated with kitchen staff to ensure accurate food preparation and presentation for guests.
Server
Juanas
05.2024 - 02.2025
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Beach Attendant
Sage Paddle Company
05.2020 - 04.2023
- Managed daily operations of beach facilities, ensuring cleanliness and safety standards were met.
- Assisted guests with equipment rentals, providing exceptional customer service and support.
- Conducted routine maintenance on paddleboards and kayaks to ensure optimal performance.
- Organized beach events and activities, enhancing guest engagement and enjoyment.
Education
BBA - Business Administration
The University of West Florida
Pensacola, FL05-2027
High School Diploma -
Navarre Highschool
Navarre, FL03-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Safe food handling
- Sales expertise
- Sales techniques
- Conflict resolution
- Strategic planning
- Influencing others
- Process improvement
Accomplishments
- Collaborated with brothers in the development of becoming the fastest charter at the University of west Florida .
- Achieved the biggest recruitment class of Delta Tau Delta at the University of west Florida by planning, organizing and executing recruitment events to maximum efficiency.
Affiliations
- Delta Tau Delta
Certification
- Serv safe certified
- Microsoft Word certified
- Microsoft Excel certified
Timeline
Server
Texas Roadhouse
12.2024 - Current
Server
Juanas
05.2024 - 02.2025
Beach Attendant
Sage Paddle Company
05.2020 - 04.2023
BBA - Business Administration
The University of West Florida
High School Diploma -
Navarre Highschool