Brady Schwinger

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Engaged with customers to effectively build rapport and lasting relationships.

• Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
• Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
• Improved pool water quality by conducting regular chemical testing and adjusting treatment levels accordingly.
• Inspected pool equipment and verified proper functionality to maintain safety standards.
• Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
• Tested and balanced pool water to maintain safe and healthy swimming environment.
• Ensured client retention with consistent delivery of high-quality pool maintenance services.
• Assembled and disassembled filters for pool openings, closings and repairs.
• Enhanced customer satisfaction by promptly addressing and resolving any pool-related issues or concerns.
• Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.
• Assisted new team members in learning proper techniques for various maintenance tasks, contributing to their professional development.
• Demonstrated courtesy, respect and professionalism to promote company values and customer care.
• Increased operational efficiency by maintaining an organized inventory of chemicals, tools, and equipment needed for various tasks.
• Exercised strong knowledge of swimming pool motors, pumps and filtration systems to service and monitor pool and equipment.
• Maintained clean, safe and appropriately stocked company vehicle.
• Demonstrated attention to detail when completing repairs or installations, ensuring long-lasting results for clients.
• Maintained safe swimming environments through thorough inspections of pool facilities and equipment.
• Accommodated diverse client requests by providing customized solutions tailored to their individual needs.
• Increased customer referrals due to consistently delivering outstanding service that exceeded client expectations.

Collected payments and provided accurate change.

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Helped customers find specific products, answered questions and offered product advice.

Trained new team members in cash register operation, stock procedures and customer services.

Sold various products by explaining unique features and educating customers on proper application or usage.

Built and maintained relationships with peers and upper management to drive team success.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Answered product questions with up-to-date knowledge of sales and promotions.

Accepted, processed and quickly filled orders.

Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.

Nordstrom | Parker, CO

Logistics Processor

04/2022 - Current

Culture street | Parker, CO

Retail Assistant

12/2020 - 01/2022

Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.

Followed proper packaging requirements depending on order size and type.

Located merchandise from shelves and storage areas to fill orders. Packed merchandise for delivery and moved items to delivery area.

Filled orders according to defined standards using standard picking system.

Vacuumed floors and dusted furniture to maintain organized, professional appearance.

Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.

Wet and spot mopped to clean floors and other surfaces in public corridors. Cleaned floors and surfaces by sweeping, mopping, dusting and polishing. Sanitized and deep cleaned bathroom floors and surfaces.

Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.

Followed proper packaging requirements depending on order size and type.

Located merchandise from shelves and storage areas to fill orders. Packed merchandise for delivery and moved items to delivery area.

Filled orders according to defined standards using standard picking system.

Vacuumed floors and dusted furniture to maintain organized, professional appearance.

Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.

Wet and spot mopped to clean floors and other surfaces in public corridors. Cleaned floors and surfaces by sweeping, mopping, dusting and polishing. Sanitized and deep cleaned bathroom floors and surfaces.

Packing online orders

Memorizing merchandise names Gathering merchandise

Quality checking items

Cleaning and maintaining the stock rooms Stocking and helping in departments Helping customers

Engaged positively with each customer, providing professional and polite support for sales and service needs.

Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.

Answered questions about current promotions and resolved issues according to store policies.

Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.

Offered friendly greetings and assistance to incoming customers. Established good customer relations and excellent service to build and retain loyal customers.

Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.

Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.

Arranged merchandise for display to highlight new styles, attract customers and enhance sales.

Maintained current store, product and promotional knowledge to drive consistent sales.

Stocked, replenished and organized inventory to keep store merchandise fresh.

Recommended accessories and delivered details regarding latest promotions to increase sales.