Bradyn DelMonache
Seffner,FL
Summary
Tech Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of all gaming systems, standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
4
4
years of professional experience
Work History
Cellular Advisor
Consumer Cellular
09.2023 - Current
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Responded to in-person and telephone requests for information about company offerings.
Online Customer Support Agent
Time Is Money LLC
08.2022 - 09.2023
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Provided online demonstrations to educate customers on product features and online help resources.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed and configured operating systems and applications.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
Teaching Assistant
Strawberry Crest High School
08.2020 - 08.2022
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Linked computers to network and peripheral equipment.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Recommended new and replacement hardware and software purchases.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Recovered critical information from data back ups to restore functionality.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
Education
High School Diploma -
Strawberry Crest High School
06.2023
Skills
- Strong problem solving ability
- Proficient in Microsoft Office
- Telephone Support
- Customer Engagement
- Hardware and Software Repair
- Complex Product Knowledge
- Resolve Technical Problems
- Livechat Messaging
- Hardware and Software Configuration
- Troubleshooting Network Issues
- First-Tier Technical Support
Timeline
Cellular Advisor
Consumer Cellular
09.2023 - Current
Online Customer Support Agent
Time Is Money LLC
08.2022 - 09.2023
Teaching Assistant
Strawberry Crest High School
08.2020 - 08.2022
High School Diploma -
Strawberry Crest High School
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