Braeden OBrien
Pelham,AL
Summary
Dynamic hospitality professional with experience at Luca Lagatto, excelling in customer service and team collaboration. Enhanced guest satisfaction by optimizing seating arrangements and managing reservations. Proficient in POS software and adaptable to change, contributing to increased efficiency. Recognized for exceptional communication and detail-oriented approach, ensuring seamless dining experiences and effective staff coordination.
Overview
3
3
years of professional experience
Work History
Host
Luca Lagatto
03.2025 - 02.2026
- Welcomed guests, ensuring a positive first impression and smooth dining experience.
- Managed seating arrangements to optimize restaurant flow and minimize wait times.
- Assisted in training new hosts on customer service standards and operational procedures.
- Collaborated with kitchen staff to ensure timely food delivery and guest satisfaction.
- Handled reservations and walk-ins efficiently, maintaining accurate guest logs.
- Resolved guest inquiries and concerns promptly to enhance overall dining experience.
- Monitored dining area for cleanliness, addressing any issues proactively to maintain standards.
- Supported special events by coordinating seating plans and guest interactions effectively.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Front of House
Chick-fil-A
08.2023 - 07.2025
Front of House
Dominos Pizza Inc.
02.2023 - 01.2025
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Attended regular team meetings to discuss strategies for improving front of house operations and guest experiences.
- Enhanced customer satisfaction by efficiently managing front of house operations and maintaining a welcoming atmosphere.
- Coordinated with front of house director to optimize table turnover times during peak dining hours.
- Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
- Oversaw front of house and back of house personnel to maintain adequate staffing and minimize overtime.
- Led pre-shift meetings for Front of House staff members, reviewing daily specials, upcoming events, or pertinent announcements as necessary.
Education
High School Diploma -
Pelham Highschool
Pelham Alabama Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Team player mentality
- Exceptional communication
- Detail-oriented
- Professional appearance
- POS software
- Server support
- Telephone reception
- Guest relations
- Staff coordination
- Reservations
- Table assignment coordination
- First aid training
Timeline
Host
Luca Lagatto
03.2025 - 02.2026
Front of House
Chick-fil-A
08.2023 - 07.2025
Front of House
Dominos Pizza Inc.
02.2023 - 01.2025
High School Diploma -
Pelham Highschool