Braian Maldonado
Haines City,FL
Summary
Knowledgeable Pharmacy Service Associate successful at handling orders and maintaining inventory. Supports efficient operations by helping pharmacists and managers with administrative and operational demands. Skilled in merchandising, account management and insurance claims processing.
Overview
5
5
years of professional experience
2012
2012
years of post-secondary education
Work History
Pharmacy Service Representative
CVS Specialty Pharmacy
Haines City
09.2024 - Current
- Assisted patients with medication inquiries and refill requests.
- Processed prescription orders using CVS pharmacy software systems.
- Verified patient information and insurance eligibility for prescriptions.
- Communicated effectively with healthcare providers regarding patient needs.
- Maintained accurate records of patient interactions and transactions.
- Ensured compliance with HIPAA regulations regarding privacy of patient information.
- Processed incoming and outgoing calls regarding prescription refills, adverse reactions to medications, or medical problems related to drugs.
- Provided excellent customer service to patients and healthcare providers while answering inquiries, resolving complaints, and processing orders.
Financial Services Representative
Travel + Leisure
Orlando, Florida
06.2020 - 08.2024
- Assisted clients in understanding financial products and services offered.
- Processed customer transactions efficiently and accurately at the service desk.
- Educated customers on account management and online banking features.
- Resolved client inquiries through effective communication and problem-solving skills.
- Documented client interactions and updated records in the customer management system.
- Held financial conversations with clients and prospects to determine needs and provide appropriate solutions.
- Ensured that all customer inquiries were answered promptly and completely.
- Processed transactions quickly and accurately in accordance with established procedures.
- Worked collaboratively with other departments to provide comprehensive solutions for clients.
Education
Padre Anibal Reyes Belen
Arecibo, PRSkills
- Prescription processing
- Patient verification
- CVS software
- HIPAA compliance
- Medication consultation
- Customer relationship management
- Compliance awareness
- Regulatory knowledge
- Problem solving
- Attention to detail
- Time management
- Conflict resolution
- Patient confidentiality
- Pharmacy software proficiency
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Pharmacy Service Representative
CVS Specialty Pharmacy
09.2024 - Current
Financial Services Representative
Travel + Leisure
06.2020 - 08.2024
Padre Anibal Reyes Belen