Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRAILEE N. Grossman

Las Vegas

Summary

Dynamic guest services professional

Overview

3
3
years of professional experience

Work History

Relief Manager

Taco Bell Cantina
Las Vegas
04.2023 - Current
  • Promote a positive entry and exit experience
  • Manage and resolve customer queries
  • Ensured compliance with company policies and procedures as well as local regulations regarding health and safety.
  • Provided guidance and support to staff members in all departments while relieving senior managers.
  • Responded quickly and effectively to customer complaints and inquiries.
  • Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
  • Assigned work and monitored performance of project personnel.

Guest Services / Party Host

SKATE ROCK CITY
Las Vegas
08.2022 - 04.2023
  • Set up and cater for private parties
  • Oversee Concessions
  • Maintain safe and sanitary work environment
  • Work closely with guests to ensure customer satisfaction
  • Process orders timely and accurate
  • Maintain inventory and restocking supplies as needed.
  • Led setup and breakdown of event spaces, overseeing layout and design.

Education

Adult education -

Odyssey Adult Education
Las Vegas, NV
04.2025

High School - General education

Valley High School
Las Vegas, NV
06.2022

Skills

  • Customer service
  • Employee training
  • Project management
  • Event coordination
  • Conflict resolution
  • Team building
  • Multitasking
  • Interpersonal skills
  • Task delegation
  • Team leadership

Timeline

Relief Manager

Taco Bell Cantina
04.2023 - Current

Guest Services / Party Host

SKATE ROCK CITY
08.2022 - 04.2023

Adult education -

Odyssey Adult Education

High School - General education

Valley High School

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