BRAILEE N. Grossman
Las Vegas
Summary
Dynamic guest services professional
Overview
3
3
years of professional experience
Work History
Relief Manager
Taco Bell Cantina
Las Vegas
04.2023 - Current
- Promote a positive entry and exit experience
- Manage and resolve customer queries
- Ensured compliance with company policies and procedures as well as local regulations regarding health and safety.
- Provided guidance and support to staff members in all departments while relieving senior managers.
- Responded quickly and effectively to customer complaints and inquiries.
- Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
- Assigned work and monitored performance of project personnel.
Guest Services / Party Host
SKATE ROCK CITY
Las Vegas
08.2022 - 04.2023
- Set up and cater for private parties
- Oversee Concessions
- Maintain safe and sanitary work environment
- Work closely with guests to ensure customer satisfaction
- Process orders timely and accurate
- Maintain inventory and restocking supplies as needed.
- Led setup and breakdown of event spaces, overseeing layout and design.
Education
Adult education -
Odyssey Adult Education
Las Vegas, NV04.2025
High School - General education
Valley High School
Las Vegas, NV06.2022
Skills
- Customer service
- Employee training
- Project management
- Event coordination
- Conflict resolution
- Team building
- Multitasking
- Interpersonal skills
- Task delegation
- Team leadership
Timeline
Relief Manager
Taco Bell Cantina
04.2023 - Current
Guest Services / Party Host
SKATE ROCK CITY
08.2022 - 04.2023
Adult education -
Odyssey Adult Education
High School - General education
Valley High School