Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager

Brailing Tavares

Freeport,NY

Summary

Dynamic and results-driven professional with extensive experience in customer service and team leadership at Awisco. Proven ability to enhance customer satisfaction through effective decision-making and attention to detail. Skilled in money handling and conflict resolution, consistently fostering a positive work environment while achieving operational excellence.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Awisco
04.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Delivery Driver

Fed Ex Ground
02.2022 - 04.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Server

Applebee's Grill + Bar
10.2016 - 07.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Freight Team Associate

The Home Depot Distribution Center
03.2020 - 05.2021
  • Lifted and moved items weighing Number pounds multiple times per shift.
  • Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.
  • Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.
  • Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
  • Loaded and unloaded trucks.

Education

High School Diploma -

Freeport High School
Freeport, NY
07.2017

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Customer relations
  • Forklift certified
  • Commercial truck driving experience
  • Attention to detail
  • Food safety understanding
  • Conflict and dispute resolution

Languages

Spanish
Native or Bilingual

Timeline

Assistant Manager

Awisco
04.2023 - Current

Delivery Driver

Fed Ex Ground
02.2022 - 04.2023

Freight Team Associate

The Home Depot Distribution Center
03.2020 - 05.2021

Server

Applebee's Grill + Bar
10.2016 - 07.2022

High School Diploma -

Freeport High School

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Brailing Tavares