Brailyn Gillis
Gulf Shores
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills. Proven ability to manage multiple tasks efficiently while enhancing guest experiences. Proficient in cash handling and adept at client communication, ensuring smooth operations and high satisfaction levels.
Overview
6
6
years of professional experience
Work History
Server
The Cove Bar and Grill
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service and Sales Associate
Top Tier Watersports
05.2021 - 09.2023
- Managed daily reservations and scheduled appointment accommodations for guests.
- Processed customer payments accurately, handling cash and credit transactions.
- Delivered high-quality customer service by assisting guests with questions, resolving concerns, and providing information about services.
- Coordinated with team members to ensure smooth operations and a positive guest experience.
- Maintained organized records of reservations, payments, and guest interactions.
Restaurant Busser
Cotton's Orange Beach
06.2019 - 08.2020
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
Host
Cotton's Orange Beach
06.2019 - 08.2020
- Effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Bachelor of Science - Interior Design
The University of Alabama
Tuscaloosa, AL05-2028
Skills
- Strong work ethic
- Cash handling
- 2D/3D Drafting & Rendering (AutoCAD, SketchUp)
- Client Communication & Customer Service
- Time Management & Organization
- Task prioritization
Timeline
Server
The Cove Bar and Grill
05.2024 - Current
Customer Service and Sales Associate
Top Tier Watersports
05.2021 - 09.2023
Restaurant Busser
Cotton's Orange Beach
06.2019 - 08.2020
Host
Cotton's Orange Beach
06.2019 - 08.2020
Bachelor of Science - Interior Design
The University of Alabama
Similar Profiles
Trishana SmithTrishana Smith
Waitress at Cove Cool Out Restaurant and BarWaitress at Cove Cool Out Restaurant and Bar
Christan JohnstonChristan Johnston
Bartender at The Cove BarBartender at The Cove Bar
Ashley Marie ShankAshley Marie Shank
Server at The Cove Waterfront and Tiki BarServer at The Cove Waterfront and Tiki Bar
Bailee LeMoineBailee LeMoine
Regional Facilities Manager at Women's Imaging SpecialistsRegional Facilities Manager at Women's Imaging Specialists
Jonathan VenableJonathan Venable
Business Development Manager at Morrow Water Technologies Inc.Business Development Manager at Morrow Water Technologies Inc.