Bralin Green
Little Rock,AR
Summary
Proven Customer Care Representative with a track record of enhancing customer satisfaction and loyalty Mastered documentation and reporting, alongside demonstrating exceptional empathy and active listening. Achieved efficient multitasking through advanced time management, significantly improving client relations and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Cardinal Health
01.2022 - 01.2024
- Connect with customers via email to resolve questions and concerns.
- Document all patient/member interactions via management software.
- Respond to requests for assistance and/or possible processing payments.
- Developed effective time management strategies to efficiently handle multiple task.
- Track all call related information for auditing and reporting.
- Demonstrated empathy and active listening skills, building rapport with customers to foster long-term loyalty.
- Managed high call volume with exceptional professionalism and efficiency.
Healthcare Customer Service Representative
Trubridge
01.2018 - 12.2021
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Make outbound calls to schedule appointments.
- Completed appeals of denied claims on patient bills.
- Entered details into accounts and tracked payments.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
Education
Project Management -
Arkansas Baptist College
Little Rock, AR05-2019
Skills
- Customer relations
- Documentation and reporting
- Billing coordination
- Time management
- Multitasking and organization
- Empathy and patience
- Active listening
- Verbal and written communication
- Decision-making
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Licensed PROJECT MANAGER - 1 YR
Timeline
Customer Care Representative
Cardinal Health
01.2022 - 01.2024
Healthcare Customer Service Representative
Trubridge
01.2018 - 12.2021
Project Management -
Arkansas Baptist College
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