Brandace Forehand
Fort Lauderdale,FL
Summary
Seeking a gainful employment opportunity in a permanent position utilizing my customer service skills while providing potential for career development.
Overview
10
10
years of professional experience
Work History
Work Order Coordinator
US Facility Solutions
Sunrise, FL
02.2023 - 07.2023
- Answer client questions about products, prices and availability.
- Communicate with clients to assist with order placement and offer updates on status and shipping.
- Monitor and track client orders to meet lead times and drive on-time delivery.
- Automated document flow, accurately maintaining order tracking in database.
- Review client requests, resolved questions and defined specifications before completing orders.
- Investigated and analyzed client complaints to identify and resolve issues.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
Airport Operations/Lead/Flight Attendant
Jetblue Airways
Fort Lauderdale, FL
06.2016 - 04.2022
- Utilized PA system to announce departures and changes to landings.
- Greeted passengers and provided boarding instructions.
- Provides exceptional customer service, while ensuring proper corporate and governmental policies
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided clients with assistance in preparing required travel documents and forms.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Resolved passenger conflicts and medical emergencies during flights.
- Ensured safety and comfort of customers onboard aircraft.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Return Agent
Enterprise Car Rental
Fort Lauderdale, FL
01.2013 - 06.2016
- Updated and maintained rental agreement files and documents.
- Explained policies and reviewed documentation to obtain signatures.
- Collected payment by processing credit card transactions.
- Oversaw maintenance, appearance and performance of company vehicles.
- Responsible for managing/organizing fleet of inbound and outbound vehicles
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Executed sales and marketing initiatives to increase revenue for company.
Education
High School Diploma -
Nova High And Piper High School
Sunrise, FL06.2003
Skills
- MS Office/Word
- Attention to Detail
- Flexible Schedule
- Adaptable
- Interpersonal
- Team Player
- Safety
- Decision Making/Problem Solving
- Verbal and Written Communication
- Public Interaction
Timeline
Work Order Coordinator
US Facility Solutions
02.2023 - 07.2023
Airport Operations/Lead/Flight Attendant
Jetblue Airways
06.2016 - 04.2022
Return Agent
Enterprise Car Rental
01.2013 - 06.2016
High School Diploma -
Nova High And Piper High School