Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandace Forehand

Fort Lauderdale,FL

Summary

Seeking a gainful employment opportunity in a permanent position utilizing my customer service skills while providing potential for career development.

Overview

10
10
years of professional experience

Work History

Work Order Coordinator

US Facility Solutions
02.2023 - 07.2023
  • Answer client questions about products, prices and availability.
  • Communicate with clients to assist with order placement and offer updates on status and shipping.
  • Monitor and track client orders to meet lead times and drive on-time delivery.
  • Automated document flow, accurately maintaining order tracking in database.
  • Review client requests, resolved questions and defined specifications before completing orders.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Examined orders to confirm accuracy, completeness and adherence to customer requirements.

Airport Operations/Lead/Flight Attendant

Jetblue Airways
06.2016 - 04.2022
  • Utilized PA system to announce departures and changes to landings.
  • Greeted passengers and provided boarding instructions.
  • Provides exceptional customer service, while ensuring proper corporate and governmental policies
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided clients with assistance in preparing required travel documents and forms.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Ensured safety and comfort of customers onboard aircraft.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.

Return Agent

Enterprise Car Rental
01.2013 - 06.2016
  • Updated and maintained rental agreement files and documents.
  • Explained policies and reviewed documentation to obtain signatures.
  • Collected payment by processing credit card transactions.
  • Oversaw maintenance, appearance and performance of company vehicles.
  • Responsible for managing/organizing fleet of inbound and outbound vehicles
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Executed sales and marketing initiatives to increase revenue for company.

Education

High School Diploma -

Nova High And Piper High School
Sunrise, FL
06.2003

Skills

  • MS Office/Word
  • Attention to Detail
  • Flexible Schedule
  • Adaptable
  • Interpersonal
  • Team Player
  • Safety
  • Decision Making/Problem Solving
  • Verbal and Written Communication
  • Public Interaction

Timeline

Work Order Coordinator

US Facility Solutions
02.2023 - 07.2023

Airport Operations/Lead/Flight Attendant

Jetblue Airways
06.2016 - 04.2022

Return Agent

Enterprise Car Rental
01.2013 - 06.2016

High School Diploma -

Nova High And Piper High School

Similar Profiles

CREATE PROFILE
Brandace Forehand