pearl Castillo Ballesteros

Coordinated customer service requirements with onsite maintenance personnel to ensure timely resolution of service requests.

Answer phonEnter and enter work orders into CMMS system.

Oversee the scheduling of technicians and the input of all required information into CMMS.

Serve as the first contact to customers and vendors.

Implement work order scheduling maximizing usage of technicians and other resources.

Run operations reports and provide recommendations to improve efficiency and productivity.

comply with company safety program and training

ability to work productively and cohesively in a diverse and multicultural environment.

• Multitasking under rush periods while remaining calm and courteous.
• Collaborated with kitchen staff to ensure timely and accurate food delivery to guests.
• Maintained cleanliness and organization of dining areas, enhancing overall guest experience.
• Implemented efficient table turnover strategies, increasing service capacity during peak hours.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Built rapport with guests to enhance their dining experience and encourage return visits.
• Answered customers' questions, recommended items, and recorded order information.

• Assisted customers in product selection, enhancing overall shopping experience.
• Processed transactions accurately using point-of-sale systems to maintain sales efficiency.
• Maintained visual merchandising standards to promote brand image and boost customer engagement.
• Collaborated with team members to achieve sales targets and improve store performance.
• Trained new associates on operational procedures and customer service best practices.
• Engaged in upselling techniques to increase average transaction value and enhance sales results.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• performed customized facials and skin analyses for clients, assessing skin type and concerns to recommend targeted skincare routines and products.
• Applied professional makeup for clients, everyday looks, special occasions and events. demonstrating application techniques.
• Scheduled and managed clients' appointments for facials, makeup services, and cansultations while maintaining on organized calendar.
• contacted existing clients by phone to follow up on purchases, recommend replenishment of skincare and makeup products, invite them to promotions or events.