Brandaly Mora
Coconut Creek,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service and automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients as well as oral and written communication. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Advisor
Gunther KIA
03.2021 - Current
- Met customer call guidelines for service levels, handle time and productivity.
- Interpreted diagnostic results to provide accurate repair recommendations. Investigated and resolved customer inquiries and complaints quickly.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Suggested additional services to customers in order to meet upsell goals.
- Trained staff on operating procedures and company services.
Receptionist
Gunther Kia
08.2020 - 03.2021
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Routed incoming mail and messages to relevant personnel without delay.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Education
High School Diploma -
Cooper City High School
Cooper City, FL06.2020
Skills
- Work Prioritization
- Product Sales
- Product Knowledge
- Sales expertise
Certification
- Certified Gunther Service Advisor
-Professional Certified for 1 year
- Master Certified- 2 years
- KIA Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Advisor
Gunther KIA
03.2021 - Current
Receptionist
Gunther Kia
08.2020 - 03.2021
High School Diploma -
Cooper City High School
- Certified Gunther Service Advisor
-Professional Certified for 1 year
- Master Certified- 2 years
- KIA Certified
Similar Profiles
Jeffrey MayorgaJeffrey Mayorga
Service Manager at Gunther KiaService Manager at Gunther Kia
Ryan StultzRyan Stultz
Assistant Service Manager at Gunther Motor Company, KiaAssistant Service Manager at Gunther Motor Company, Kia
Wilky MichelWilky Michel
Service at Gunther MotorsService at Gunther Motors