Brandan McGee
Walnut Creek,CA
Summary
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
7
7
years of professional experience
Work History
Retail Experience Supervisor
Best Buy
Dublin, CA
06.2025 - Current
- Provided ongoing training, feedback, and performance coaching to team members, fostering skill development and a culture of accountability and success.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Worked with multiple departments to strengthen store performance, simplify operations, and elevate the customer experience.
- Execute strategies that resulted in a measurable increase in 5-star customer reviews, contributing to higher store rankings and repeat business.
- Monitored daily operations and KPIs to ensure consistency, efficiency, and alignment with company goals.
- Trained and mentored staff, fostering team development and enhancing performance.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Sony Home Theater Specialist
Best Buy
Dublin, CA
06.2024 - 06.2025
- Ranked number 1 in the West Coast for Sony Mini-LED sales and TV sales in Q2 & Q3 2024, and ranked top 5
company wide. - A go-to expert for all things related to Sony’s home theater products. Consistently stays up-to-date with the
latest technology and assures the store’s home theater showroom is presentable and customer ready
Regularly monitor sales activities and reports for Sony and Best Buy. - Engage with Sony Regional Sales Manager to implement new market and sales strategies as well as provide
feedback and suggestions on effective versus non-effective sales strategies. - Perform extensive research on Sony products in alignment with new marketing campaigns.
IT Assistant (ERP)
Chico State Enterprises
Chico, CA
07.2019 - 01.2024
- Provide comprehensive IT support across Chico State Campus and Chico State Enterprises by installing, maintaining, troubleshooting, and mitigating both hardware (printers, scanners, etc.) and software (Windows, Microsoft Office, ERP systems) issues while following organizational policies and procedures.
- Utilize ticketing systems such as Salesforce and TDNext to manage customer information, track IT tickets, and ensure timely communication and resolution of user issues.
- Support staff by diagnosing and resolving technical problems, reimaging Windows systems, backing up data to cloud platforms, and maintaining cloud network drives via Box.
- Manage computer inventory, replacement schedules, and supply orders using Microsoft Office.
- Collaborate with team members and leadership to achieve operational and departmental goals.
- Use third-party ERP software (Citrix/One Solution and Central Square) to perform data entry, maintain financial project security permissions, and work directly with external vendors to resolve software concerns.
Education
Bachelor of Arts - Communications, Media Arts, Design, and Technology
California State University
ChicoSkills
- Decision-making
- Clear communication
- Staff Training & Development
- Priority management
- Teamwork and collaboration
- Adaptability and flexibility
Timeline
Retail Experience Supervisor
Best Buy
06.2025 - Current
Sony Home Theater Specialist
Best Buy
06.2024 - 06.2025
IT Assistant (ERP)
Chico State Enterprises
07.2019 - 01.2024
Bachelor of Arts - Communications, Media Arts, Design, and Technology
California State University