Summary
Overview
Work History
Education
Skills
Timeline
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Brandee Bastow Romano

Summary

Accomplished Event Operations Coordinator with a proven track record at Quest Diagnostics, adept in customer onboarding. Leveraged project management skills and Salesforce proficiency to enhance service delivery, achieving increased customer retention. Demonstrates exceptional problem-solving abilities and effective communication, ensuring seamless customer interactions and support.

Overview

6
6
years of professional experience

Work History

Event Operations Coordinator

Quest Diagnostics
07.2022 - Current
  • Manage end-to-end customer inquiries, providing timely and effective solutions through email correspondence and inbound/outbound calls.
  • Deliver technical support and troubleshoot issues, ensuring a seamless onboarding experience for customers.
  • Maintain accurate records of interactions, ensuring alignment with customer expectations and continuous improvement in service delivery.
  • Coordinated travel and accommodations for event attendees.

Application Support Analyst

RLDatix
10.2021 - 07.2022
  • Collaborated with internal teams to align resources and address customer needs, demonstrating strong project management skills.
  • Developed comprehensive product training, ensuring clients understood key features and benefits, which led to increased customer retention.
  • Collaborated with developers, analysts and project managers to expedite incident resolutions.
  • Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
  • Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.

Patient Care Coordinator

Dr. Deborah G. Anders - Family And General Dentistry
03.2019 - 10.2021
  • Delivered excellent patient experiences and direct care.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Provided excellent customer service to patients and medical staff.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Responded to inquiries by directing calls to appropriate personnel.

Education

GED -

Asheville-Buncombe Tech
Asheville, NC
02-2017

Skills

  • Customer Onboarding and Experience Management
  • Project Management and Coordination
  • Effective Communication and Active Listening
  • Problem Solving and Conflict Resolution
  • Customer Relationship Management (CRM) Tools
  • Salesforce, Zendesk, Jira, Oracle, Eaglesoft Proficiency
  • Multi-tasking and Results-Oriented
  • Training and Development

Timeline

Event Operations Coordinator

Quest Diagnostics
07.2022 - Current

Application Support Analyst

RLDatix
10.2021 - 07.2022

Patient Care Coordinator

Dr. Deborah G. Anders - Family And General Dentistry
03.2019 - 10.2021

GED -

Asheville-Buncombe Tech

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Brandee Bastow Romano