BRANDEE CRADDOCK
Baltimore,Maryland
Summary
Proactive professional with a strong background in customer service and team collaboration. Skilled in resolving complex issues and providing empathetic support, contributing to enhanced customer experiences and operational efficiency.
Overview
6
6
years of professional experience
Work History
Pet Support Representative/Pet Support Lead
Barcs Animal Shelter
Baltimore, MD
10.2022 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Collaborated with team members to improve service processes and workflows.
- Trained new representatives on company policies and customer service techniques.
- Resolved escalated customer complaints in a timely manner.
- Provided technical support to customers via phone, email and chat.
- Provided follow up communication after resolving an issue to ensure satisfaction was achieved.
- Assisted with handling of intake of stray and surrendered animals
- Assisted with processing euthanasia requests and humane disposal and cremation for deceased pets in empathetic and compassionate manner
- Assist with the redemption and reclaim of lost and impounded animals
- Assist pet owners with resources for their animals such as food, supplies, affordable vet care, spay/neuter services, and emergency boarding
- Assessed customer needs, identified issues, and provided solutions for customer inquiries.
- Prioritized tasks based on urgency and importance of the issue being reported by the customer.
- Provided ongoing training to maintain productivity and effectiveness of staff.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Educated the community about responsible pet ownership through outreach events.
Dispatcher/call taker
C.O.P.S Monitoring
Hunt Valley, Maryland
12.2021 - 10.2022
- Coordinated emergency response for monitoring alarms and notifications.
- Managed communication between clients and emergency services effectively.
- Maintained accurate records of monitored events and actions taken.
- Trained new dispatchers on procedures and system usage efficiently.
- Collaborated with law enforcement to ensure timely incident responses.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Provided clear instructions to callers for emergency procedures.
- Maintained knowledge of local resources and emergency services.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Delivered clear and concise messages during all interactions with customers.
- Recorded customer information accurately into database system.
- Managed high volumes of incoming calls while providing excellent customer service.
Line Cook
HalfSmoke
06.2021 - 07.2022
- Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
- Bake, roast, broil, and steam meats, fish, vegetables, and other foods.
- Portion, arrange, and garnish food, and serve food to waiters or patrons.
- Season and cook food according to recipes or personal judgment and experience.
- Prepared ingredients for daily menu items and special dishes.
- Followed food safety guidelines to prevent contamination and ensure quality.
- Assisted in inventory management, tracking supplies and ingredients needed.
- Trained junior cooks on kitchen procedures and best practices for efficiency.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Communicated effectively with other staff members regarding orders and menu changes.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
Technician/Administrative Assistant
Man & Machine
04.2020 - 05.2021
- Rework or alter component model or parts as required to ensure that products meet standards.
- Align, fit, and join parts, using bolts and screws or by welding or gluing.
- Consult and confer with engineering personnel to discuss developmental problems and to recommend product modifications.
- Assemble mechanical, electrical, and electronic components into models or prototypes, using hand tools, power tools, and fabricating machines.
- Wire and solder electrical and electronic connections and components.
- Answer inbound calls
- Receive/direct visitors
- Receive/send mail
Education
High school diploma -
Forestville Military Academy
Forestville, MarylandSome College (No Degree) - English Language And Literature
Prince George's Community College
Upper Marlboro, MDSkills
- Customer service
- Time management
- POS systems
- Cash handling
- Data entry
- Direct calls to proper departments for service
- Notify proper authorities of potential emergencies
- Offer solutions to customer problems
Timeline
Pet Support Representative/Pet Support Lead
Barcs Animal Shelter
10.2022 - Current
Dispatcher/call taker
C.O.P.S Monitoring
12.2021 - 10.2022
Line Cook
HalfSmoke
06.2021 - 07.2022
Technician/Administrative Assistant
Man & Machine
04.2020 - 05.2021
High school diploma -
Forestville Military Academy
Some College (No Degree) - English Language And Literature
Prince George's Community College