Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Accomplishments
References
Timeline
Generic

Brandee Felton

Lakeland,FL

Summary

Patient-focused equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Patient Access Representative

Lakeland Regional
Lakeland, FL
12.2021 - Current
  • Created new patient accounts in EMR system as needed.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Reviewed eligibility responses to assess patient benefit level and prepare estimates.
  • Scanned documents into electronic medical records system.
  • Verified demographics and insurance information to register patients in computer system.
  • Collected co-pays and other payments from patients at time of service.
  • Organized patient charts before each day's clinic sessions began.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in, as well as check in and update patient record.

Order/Intake Coordinator

Radiology and Imaging Specialist
Lakeland, FL
10.2017 - 02.2019
  • Assigned patients to diagnosis-related groups using.
  • Explained the purpose of each test to patients to ensure understanding prior to procedure.
  • Performed data entry tasks as needed, such as entering information into electronic health records.
  • Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIs for patients.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent customer service by answering phones.
  • Maintained patient accounts by obtaining, recording and updating personal information.
  • Directed RX orders to the appropriate scheduler.

Medical Receptionist

Barranco Clinic
Lakeland, FL
10.2016 - 10.2017
  • Organized patient charts before each day's clinic sessions began.
  • Entered insurance, demographics and health history into patient database.
  • Greeted and checked patients in and out, updating patient information in computer system, scheduling for next visit.
  • Straightened up waiting room to maintain neat and organized space.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Processed patient payments and scanned identification and insurance cards.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.

Unit Clerk

Heart Of Florida Hospital
Davenport, FL
09.2014 - 10.2016
  • Organized ordered medical tests, sample collection and patient transportation.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Communicated with On-Call Providers
  • Assisted nursing and medical staff in clerical duties to support patient care.
  • Arranged hospital admissions for patients as required.
  • Check on orders
  • Assisted with scheduling of daily staffing logs and communicating this information to the House Supervisor
  • Displayed strong telephone etiquette, effectively handling calls.
  • Patient follow up calls after discharge.

Medical Assistant

Cypress Medical Center
Davenport, FL
12.2010 - 07.2014
  • Conducted insurance verification and pre-certification and pre-authorization functions, collect copays.
  • Organized patient charts before each day's clinic sessions began.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Administered injections, medications and treatments as directed by the physician.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Coordinated with referrals.

Education

Certificate - Medical

Florida Career Institute
12.2010

Skills

  • Medical Billing
  • Medical Records
  • HIPAA
  • EMR/EHR systems (10 years)
  • Typing 75-89 wpm
  • Hospital experience
  • Customer service
  • Front Desk
  • Multi-line switchboard
  • Patient Registration
  • Eligibility Determination
  • Insurance Billing
  • Quality Assurance
  • Multitasking and Organization
  • Referral Coordination
  • Money Handling
  • Data entry
  • 10 Keypad

Personal Information

  • Title: Administration
  • Work Permit: Authorized to work in the US for any employer

Certification

  • First Aid Certified
  • CPR Certified
  • Medical Assistant

Accomplishments

  • 4.0 GPA

References

References available upon request.

Timeline

Patient Access Representative

Lakeland Regional
12.2021 - Current

Order/Intake Coordinator

Radiology and Imaging Specialist
10.2017 - 02.2019

Medical Receptionist

Barranco Clinic
10.2016 - 10.2017

Unit Clerk

Heart Of Florida Hospital
09.2014 - 10.2016

Medical Assistant

Cypress Medical Center
12.2010 - 07.2014

Certificate - Medical

Florida Career Institute

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Brandee Felton