Brandee Grier
Cleburne,TX
Summary
Dynamic leader with a proven track record at Bear Construction and Tex Air Rainbow Sales, excelling in customer relations and small business operations. Leveraged relationship-building and project management skills to enhance client satisfaction and drive business growth. Achieved competitive market positioning by innovating customer service management strategies, demonstrating a keen ability for staff management and business administration.
Overview
11
11
years of professional experience
Work History
Owner
Bear Construction
Cleburne, TX
04.2018 - Current
- Managed day-to-day business operations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Sale Rep
Tex Air Rainbow Sales
Fort Worth, TX
01.2017 - 10.2017
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Provided feedback from customers to product development team, influencing future product enhancements.
Merchandise Execution Associate
Home Depot
Burleson, TX
06.2013 - 01.2016
- Supported loss prevention efforts through vigilant monitoring of store activity and adherence to security protocols.
- Cultivated positive relationships with vendors, facilitating smooth order processing, timely deliveries, and effective issue resolution when needed.
- Enhanced customer satisfaction through efficient inventory management and timely replenishment of stock.
- Contributed to successful promotional events by creating visually appealing displays that captured customer attention.
- Assisted team members in achieving daily tasks, fostering a collaborative work environment.
- Consistently met or exceeded performance metrics related to sales goals, productivity targets, inventory accuracy, as well as visual presentation standards.
- Participated in ongoing training programs to enhance professional skills and stay current on industry trends.
- Improved merchandise presentation by executing visual merchandising strategies and maintaining store standards.
- Handled high-value merchandise securely while adhering to all safety guidelines; this minimized damage and loss of inventory.
Education
Certificates - Project Management
Coursera Online
Online 06.2023
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Project Management
- Staff Management
- Human Resources
- Customer Service Management
- Scheduling
- Goal Setting
- Business Administration
Timeline
Owner
Bear Construction
04.2018 - Current
Sale Rep
Tex Air Rainbow Sales
01.2017 - 10.2017
Merchandise Execution Associate
Home Depot
06.2013 - 01.2016
Certificates - Project Management
Coursera Online