Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brandee Massey

Springfield,MO

Summary

Dynamic professional with extensive experience in customer service and problem-solving, honed at Amazon and in the hospitality industry. Proven leadership and decision-making skills, complemented by strong attention to detail. Adept at managing complex transactions and delivering exceptional client experiences, ensuring satisfaction and loyalty. Flexible and dedicated to achieving results.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Associate

Amazon
10.2023 - Current

Trained in problem solving for receive as well as TO for overweight items. Also, familiar with problem solve in stow. I understand the flow of Amazon and my responsibility within that. Our customers are the next step of the flow.

Realtor

Jim Garland Real Estate
06.2015 - Current

My responsibility as a Realtor is to research buyers properties and provide cost analysis. For sellers, I research comparable sales and evaluate the home for defaults and upgrades. Within that, I also have to use problem solving skills and customer service. Every transaction is different and requires different processes.

Server

Ruby Tuesday
03.2007 - 04.2015

I used my customer service experience to create a great experience for my customers. I also filled in for supervisors when needed.

Bartender

Cody’s
03.2003 - 04.2007

I used my previous knowledge of customer service to deliver excellent service.

Banquet Manager

University Plaza Hotel
03.1997 - 01.2003

I dedicated many years to understanding hospitality from the restaurant, banquet view to the restaurant side as well. I developed organizational skills and problem solving skills in this job more than any other.

Education

Bachelor Of Hospitality Management - Hospitality Management

Missouri State University
Springfield, MO

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Leadership qualities
  • Workplace safety
  • Decision-making
  • Complex Problem-solving
  • Courteous and professional
  • Flexible schedule

Certification

Real Estate License

Timeline

Associate

Amazon
10.2023 - Current

Realtor

Jim Garland Real Estate
06.2015 - Current

Server

Ruby Tuesday
03.2007 - 04.2015

Bartender

Cody’s
03.2003 - 04.2007

Banquet Manager

University Plaza Hotel
03.1997 - 01.2003

Bachelor Of Hospitality Management - Hospitality Management

Missouri State University
Brandee Massey