Brandee Newcomer
Fort Myers,FL
Summary
Seasoned Customer Service Associate committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills.
Work History
Caregiver
Home Instead Senior Care
04.2020 - 11.2022
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Owner
Parkway Pizza
03.2019 - 03.2020
- Located relevant vendors, set up schedules and coordinated delivery, storage and organization of all inventory
- Trained staff, facilitated staff meetings and menu development
- Trained workers in every position, including food preparation, money handling and cleaning roles
- Manage food preparation, guest interaction, quality control, and customer relations
Restaurant General Manager
Tropical Smoothie Cafe
06.2015 - 03.2019
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
Shift Lead
Tropical Smoothie Cafe
12.2014 - 06.2015
- Correctly received orders, processed payments and responded appropriately to guest concerns
- Communicated clearly and positively with co-workers and management
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Shift Leader
Rutter's Convenience Store
12.2008 - 12.2012
- Frequently balanced customer service in department, while handling food orders in fast-paced deli environment
- Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction
- Promoted culture of teamwork, leading by example with strong work ethic and dedication to company goals.
Education
High School Diploma -
1994
Skills
- Passion for customer satisfaction
- Strong work ethic
- POS system knowledge
- Food Preparation
- Food Safety
- Cash Handling
- Customer Service
Timeline
Caregiver - Home Instead Senior Care
04.2020 - 11.2022
Owner - Parkway Pizza
03.2019 - 03.2020
Restaurant General Manager - Tropical Smoothie Cafe
06.2015 - 03.2019
Shift Lead - Tropical Smoothie Cafe
12.2014 - 06.2015
Shift Leader - Rutter's Convenience Store
12.2008 - 12.2012
Chambersburg Area Senior High School - High School Diploma,
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